Charlotte Brown
Bourne End,Buckinghamshire
Summary
I believe I offer any employer strong interpersonal and organisational skills, combined with enthusiasm for creating positive customer experiences.
I am committed to maintaining clean and welcoming environments and work well within a team environment. My problem-solving skills would be a huge positive within the retail sector.
Overview
5
5
years of professional experience
Work history
Leisure Assistant
Bucks College Group
High Wycombe, Buckinghamshire
2024.04 - Current
- Oversee school hire booking system, check availability and confirm requests.
- Handle the needs of 60+ customers.
- Facilitate sporting activities, coordinating sessions with key partners and venues.
- Handle customer complaints, attend monthly key partner meetings, and resolve issues.
- Deliver exceptional service to support customer retention and repeat bookings.
- Arranged holiday kids' camps to provide fun and educational activities.
Event planner
The Pony Planet Limited.
Little Marlow, Buckinghamshire
2021.04 - Current
- Implemented daily cleaning routines to maintain stable conditions.
- Developed emergency procedures to improve H&S protocol.
- Delivered excellent customer service to improve client satisfaction.
- Managed administrative tasks to keep daily operations running smoothly.
- Organised regular equipment inspections to maintain safe stable conditions.
Education
Foundation Degree in Sports Science - Sport Science
Bucks New University
High Wycombe2025-09
Skills
- High level of communication skills having worked in a diverse position within a college environment
- Good understanding of customer services and delivering with what the customer needs are
- Really enjoy fashion and designing new looks with high street clothing
- I place a high importance to be polite, kind and always look my best
Additional Information
Over the last 8 years I have had to adapt to several life changing events, mainly my younger brother falling ill when he was only 5 years old. We decided to live abroad during his recovery so I have experienced different countries and cultures which has added to my life skills.
Timeline
Leisure Assistant
Bucks College Group
2024.04 - Current
Event planner
The Pony Planet Limited.
2021.04 - Current
Foundation Degree in Sports Science - Sport Science
Bucks New University