Charlie Susan Hook
Whitecroft,Gloucestershire
Summary
Experienced and highly motivated Dental Nurse with 12 years proven success in both clinical and front desk roles within a busy NHS dental practice. Qualified in dental radiography , confident in taking and analysing radiographs to support Diagnosis and treatment planning. Known for exceptional patient care , professionalism and having the ability to create a a calm and reassuring environment. Hard working , focused and determined to deliver excellent support to both patients and the dental team.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Dental nurse
mydentist
Cinderford, Gloucestershire
10.2015 - Current
- Provided chairside support to dentists and specialists in a busy, fast paced practice, ensuring smooth delivery of a wide range of dental treatments.
- Qualified and experienced in dental radiography, taking and analysing radiographs to assist accurate diagnosis and treatment planning.
- Maintained strict cross infection control standards, preparing and sterilising instruments in compliance with CQC and practice policies.
- Supported anxious patients with empathy and reassurance, helping to create a calm and positive environment.
- Assisted with administrative tasks when required, including patient records, appointment coordination, and front desk support.
- Recognised for being hard working, adaptable, and a strong team player, able to balance clinical duties with reception responsibilities when needed.
Dental receptionist
mydentist
Cinderford, Gloucestershire
10.2013 - 10.2015
- Provided a professional and welcoming first point of contact for patients, managing a busy receptionist desk in a fast paced dental practice.
- Scheduled and coordinated patients appointments efficiently, ensuring smooth workflow for dentists and nursing staff.
- Handled patient enquiries, both in person and over the phone with empathy and clear communication.
- Managed confidential records and processed payments accurately in line with current data protection and practice policies.
- Supported the dental team by maintaining organised patients files and ensuring effective communication between clinical and administrative staff.
Education
GCSEs -
Whitecross School
Lydney 09.2007 - 09.2012
NVQ Level 1 - Health and Social care
Five Acres College
Coleford, Gloucestershire 09.2012 - 07.2013
Higher National Diploma - Dental Nursing
National Diploma in Dental Nursing
10.2015 - 03.2018
Dental Radiography
National Diploma in Dental Nursing
07.2021 - 04.2022
Skills
- Hard working, Reliable and focused
- Problem solving and quick decision making
- Appointment scheduling and diary management
- Excellent patient care and reassurance, especially with anxious patients
- Clear and empathetic communication
- Building positive relationships with patients and colleges
- Strong ability to learn on the job and apply knowledge effectively
Affiliations
- Learning and understanding stock Trading
- Walking My Dog Kevin
References
References available upon request.
Timeline
Dental Radiography
National Diploma in Dental Nursing
07.2021 - 04.2022
Dental nurse
mydentist
10.2015 - Current
Higher National Diploma - Dental Nursing
National Diploma in Dental Nursing
10.2015 - 03.2018
Dental receptionist
mydentist
10.2013 - 10.2015
NVQ Level 1 - Health and Social care
Five Acres College
09.2012 - 07.2013
GCSEs -
Whitecross School
09.2007 - 09.2012
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