Charlie Whetren
Gosport,Hampshire
Summary
Dynamic professional with a robust skill set in verbal and written communication, teamwork, and adaptability. Demonstrates exceptional organisation and flexibility, complemented by strong problem-solving abilities and motivation. Expertise in customer service, complaint resolving, stocktaking and ordering, store layout understanding, promotion upselling, and POS system management. Proven ability to manage complaints effectively while excelling in multidisciplinary teamwork as a team player. Skilled in food preparation techniques, kitchen station organisation, and chef assistance. Committed to leveraging these competencies to drive success in future career endeavours.
Overview
6
6
years of professional experience
Work history
Revenue protection
Southwestern railway
Southampton
2025.09 - Current
- Aided revenue protection teams by identifying fare evaders effectively.
- Handled fare transactions accurately for revenue protection.
- Ensured revenue protection by accurately handling cash and issuing correct tickets.
- Ensured consistent revenue growth with effective management of sales team.
- Enhanced company reputation by providing excellent customer service.
- Boosted customer satisfaction by ensuring excellent customer service.
- Made announcements over the public address system for effective communication with passengers.
- Assisted passengers, improving customer satisfaction.
- Directed passengers towards available seating to optimise capacity usage.
Customer Care Leader
McDonalds
Gosport, Hampshire
2023.07 - 2026.03
- Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
- Processed cash and card payments using tills, providing correct change for cash purposes.
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
- Kept the store clean, tidy and safe through regular deep cleans, visual merchandising, sweeping and removing empty shelf packaging.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Built and maintained strong working relationships with colleagues, assisting each other to solve customer queries.
- Handled customer complaints, listened politely and professionally to customers and found resolutions or escalated to management.
- Completed daily checks to keep store safe for customers, checking product dates, prices and temperatures are legally compliant.
Check in agent
SMS Cruises
Southampton
2024.06 - 2025.10
- Handled difficult customers politely yet firmly, keeping the situation under control whilst maintaining professionalism.
- Assisted passengers for smooth boarding process.
- Enhanced customer satisfaction by providing excellent service at check-in counters.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Kitchen Porter
Bayside Cabin
Gosport, Hampshire
2023.03 - 2023.07
- Provided support to the Chef on duty - Pot washing, cooking, and cleaning the kitchen.
- Provided support to the manager which included serving food and drinks to customers in the summer months to thousands of seaside customers.
- Cleaned and inspected food preparation areas against safe and sanitary food-handling criteria.
- Checked product quality, quantity and temperatures upon delivery to make sure orders were fully satisfied.
- Assisted kitchen staff with food preparation to complete tasks ahead of schedule by minimum of 20 minutes.
- Removed rubbish and recycling regularly to keep workspaces neat and clean.
- Flexibly shifted tasks in response to changing service demands, assisting other staff members to increase overall team efficiency.
Handy Man Support
Fareham Handy Man
Fareham
2022.03 - 2023.07
- General laboring and cleaning up
- Loading materials onto van and unloading at various locations
- Weeding gardens and general gardening duties
- Supporting the owner on various jobs around Hampshire with plastering, loft installations, painting and general house maintenance.
Paper Deliverer
2020.02 - 2022.11
- Minimised delivery delays with effective planning and communication
- Distributed daily papers within assigned delivery slots
- Maintained good local area knowledge to assist in planning efficient, cost-effective delivery routes
- Handled newspapers sorting and assembling, bagging up with care for customer deliveries
- Took on additional rounds to cover staff absences
- Notified management of any complaints or missing items.
Education
GCSEs - English, Maths, Geography, Biology and Imedia
Bay House School
Gosport, HAMTourism and Leisure
Eastleigh College
EastleighSkills
- Verbal and Written Communication
- Teamwork
- Adaptability
- Punctuality
- Organization
- Flexibility
- Problem-solving abilities
- Motivation
- Customer Service
- Complaint resolving
- Stocktaking and ordering
- Store layout understanding
- Helpful customer service
- Promotion upselling
- POS system
- Complaint management
- Multidisciplinary teamwork
- Team player
- Food preparation techniques
- Kitchen station organisation
- Chef assistance
Accomplishments
- Worked with a multi million pound transport company to deliver an event at Wimbledon station for Wimbledon Tennis Week for work experience for school. Supported the executives to plan and deliver excellent customer service to all customers attending the event. In total there was 60,000 customers that attended. I have forged great working relationships with South Western Railways and have been asked to design QR Codes for their Customer service Week this October.
- Advanced from Customer Care Member to Customer Care Leader quickly as result of my work achievements.
Affiliations
- Travelling
Timeline
Revenue protection
Southwestern railway
2025.09 - Current
Check in agent
SMS Cruises
2024.06 - 2025.10
Customer Care Leader
McDonalds
2023.07 - 2026.03
Kitchen Porter
Bayside Cabin
2023.03 - 2023.07
Handy Man Support
Fareham Handy Man
2022.03 - 2023.07
Paper Deliverer
2020.02 - 2022.11
Tourism and Leisure
Eastleigh College
GCSEs - English, Maths, Geography, Biology and Imedia
Bay House School