Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Charlie Waddell

Woking,surrey

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Step Up Manager

Tesco
Chobham, Surrey
01.2020 - 08.2023
  • Offered advice on product selection for enhanced levels of support and service.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Handled cash and card payments with accuracy.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.]
  • Offered current, accurate advice on optional solutions for concerns.
  • Advised customers on availability, pricing and location of products.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Education

GCSEs -

Collingwood College
Camberley
09.2012 - 07.2016

Farnborough College of Technology
Farnborough

Skills

  • Customer relations
  • Stock management
  • Stockroom procedures
  • Quality Control
  • Key holder
  • Staff Management
  • Business administration
  • Mathematical calculations
  • Team player
  • Keen problem solver
  • Staff training and mentorship

Languages

English
Native

Timeline

Step Up Manager

Tesco
01.2020 - 08.2023

GCSEs -

Collingwood College
09.2012 - 07.2016

Farnborough College of Technology
Charlie Waddell