CHARLIE SWARBRICK
Clitheroe,Lancashire
Summary
A motivated, reliable and confident individual with a strong academic background and extensive experience in customer-facing roles, particularly in fast-paced and high-pressure environments. Organised, friendly and calm under pressure, I bring strong communication skills and a confident, proactive approach to supporting the needs of the public and my team. My academic studies have developed my analytical, critical and creative thinking, alongside my ability to interpret complex information, undertake independent research and communicate ideas effectively. I thrive when working collaboratively, can think quickly on my feet and always aim to curate a safe, inclusive and welcoming atmosphere whilst retaining professional standards. Through my academic and professional experiences, I have developed excellent communication, teamwork and organisational skills. I am adaptable, dependable and eager to make a positive contribution, bringing professionalism, enthusiasm and a strong work ethic to every opportunity.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Supervisor
Bowland Social
Clitheroe
06.2026 - Current
- Supervising day-to-day operations to ensure the smooth and efficient running of the venue.
- Supporting and coordinating colleagues to maintain high standards of service and professionalism.
- Delivering excellent customer service, responding to queries and resolving complaints with confidence and professionalism.
- Maintaining a welcoming, inclusive and safe environment for customers and colleagues.
- Managing competing priorities and making effective decisions in a busy, fast-paced hospitality environment.
- Taking responsibility for operational standards, team communication and the overall customer experience.
Sales Assistant
Sainsbury's Local
Bristol
02.2024 - 03.2026
- Delivering fast and friendly service to a wide range of customers whilst handling queries and complaints with patience and professionalism.
- Supporting colleagues during peak times and adapting to busy shifts and antisocial behaviour.
- Handling cash, self-checkout support and security awareness.
- Dedication to early morning starts to ensure replenishment and store presentation is maintained to a high standard.
- Communicating with customers and colleagues to retain a smooth and welcoming experience.
Bartender & Waiter
Eagle at Barrow Bistro
Clitheroe
03.2022 - 06.2022
- Serving drinks, from quality pints to a variety of cocktails, and changing kegs.
- Working in a high-pressure and busy environment whilst retaining a strong degree of professionalism.
- A friendly face to customers and colleagues alike to ensure a positive customer experience.
- Demonstrating the ability to multitask and remain calm under pressure.
Sales Assistant
Sainsbury's Supermarket
Clitheroe
06.2020 - 10.2021
- Fielded customer questions to share information about products, availability and pricing.
- Established rapport with customers using active listening and independence skills.
- Presented a professional image consistent with the company's brand values.
- Contributed to team objectives in a fast-paced environment.
Kitchen Assistant
Swan with Two Necks Pub
Clitheroe
03.2019 - 12.2019
- Following proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer volumes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
BA - Comparative Literatures and Cultures with Russian
University of Bristol
06-2026
Sixth Form -
Clitheroe Royal Grammar School
06-2022
GCSEs -
St Augustine's RC High School
06-2020
Skills
- Analytical, Critical and Creative Thinking: Confident interpreting complex information, evaluating arguments and approaching challenges from different perspectives
- Communication: Strong written and verbal communication skills, developed through academic research, presentations and extensive customer-facing experience
- Compassionate, Understanding and Approachable: Able to build positive relationships and communicate effectively with a wide range of people
- Organisation and Time Management: Able to manage competing priorities, work independently and maintain high standards
- Teamwork and Leadership: Experienced in supporting colleagues, coordinating teams and contributing to shared objectives
- Reliable, Trustworthy, Hardworking and Punctual: Adaptable and dependable, with a proactive approach and strong work ethic
- Problem-Solving: Able to think quickly on my feet and remain calm and professional under pressure
Languages
English
First Language
Russian
Intermediate
B1
INTERESTS
International Relations and Politics: Particularly interested in geopolitics, international affairs, political theory, identity politics and the historical and contemporary relationships between states and societies., Languages, Literatures and Cultures: Passionate about language, cultural exchange and comparative literary studies, with a particular interest in Russian and post-Soviet literature, creativity and cultural identity., Comparative Renaissance Studies: Interested in historical and literary developments across different cultures, particularly the relationship between literature, history, politics and identity., Live Music and Festivals: Passionate about events, nightlife and community culture, particularly grassroots music venues and underground music culture., Travel and Languages: Interested in people, culture, communication and new experiences.
Timeline
Supervisor
Bowland Social
06.2026 - Current
Sales Assistant
Sainsbury's Local
02.2024 - 03.2026
Bartender & Waiter
Eagle at Barrow Bistro
03.2022 - 06.2022
Sales Assistant
Sainsbury's Supermarket
06.2020 - 10.2021
Kitchen Assistant
Swan with Two Necks Pub
03.2019 - 12.2019
BA - Comparative Literatures and Cultures with Russian
University of Bristol
Sixth Form -
Clitheroe Royal Grammar School
GCSEs -
St Augustine's RC High School