Charlie Slack
Leicester,Leicestershire
Summary
Professional with extensive experience in customer service and retail operations, demonstrating proficiency in high-pressure environments and cash handling. Expertise in inventory management and POS systems, ensuring compliance with health and safety standards for efficient operations. Recognized for strong interpersonal skills that enhance teamwork and front-of-house service delivery. Versatile background in kitchen operations and animal care supports adaptability across diverse settings.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work history
Retail sales assistant
E-Vapes Wigston Limited
South Wigston, Leicestershire
08.2023 - Current
- Assisted customers in selecting products based on individual preferences and needs.
- Maintained an organised and visually appealing sales floor to enhance customer experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Educated customers on product features and benefits to facilitate informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly to ensure a positive shopping experience.
- Managed inventory with regular stock checks to maintain optimal levels.
- Designed visually pleasing in-store and window displays to increase footfall.
- Helped customers obtain specialised help for refunds and exchanges.
- Organised displays to promote inventory and encourage customer purchases.
- Maintained accurate records to track cash handling activities.
- Built lasting relationships with clients through customer service interactions.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Maintained knowledge of products and features to provide recommendations to customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Front of house team member
TopChef
South Wigston, Leicestershire
02.2022 - 10.2022
- Streamlined food preparation and delivery by collaborating with kitchen staff.
- Processed customer payments accurately while managing cash register operations.
- Resolved customer complaints effectively through coordination with management.
- Delivered exceptional customer service to facilitate positive dining experiences.
- Fostered a welcoming atmosphere by greeting guests warmly upon arrival.
- Served high volumes of guests in fast-paced environments with outstanding care.
- Assisted kitchen staff in food preparation, dishwashing, and plating tasks.
- Provided knowledgeable menu suggestions based on customers' preferences.
Animal care volunteer
Redgate Animal Sanctuary
Markfield, Leicestershire
10.2021 - 02.2022
- Ensured health and well-being of animals through diligent feeding and care.
- Maintained clean and hygienic animal habitats to ensure safety.
- Monitored animal behaviour, reporting concerns to senior staff for further assessment.
- Utilised specialised techniques to handle aggressive or frightened pets.
- Cultivated trust with shy animals through consistent and gentle interaction.
- Executed grooming tasks including washing, brushing, and nail clipping to uphold hygiene standards.
- Documented changes in animal behaviour to support veterinary assessments.
- Trained new volunteers, enhancing efficiency of daily shelter routines.
Paper deliverer
B&S Newsagents
South Wigston, Leicestershire
11.2020 - 07.2021
- Delivered newspapers efficiently across designated routes, ensuring timely distribution.
- Maintained accurate records of deliveries and routes to optimise performance.
- Coordinated with management to resolve delivery schedule issues promptly.
- Ensured newspapers remained in excellent condition prior to customer delivery.
- Adapted to changing routes and schedules to meet customer demands effectively.
- Counted and sorted papers accurately, ensuring correct supplies for delivery.
- Demonstrated resilience by consistently meeting demanding schedules, including weekends.
- Provided friendly service to customers during newspaper drop-offs.
Education
A-Levels - Level 3 Animal Management
Brooksby Melton College
Leicestershire 09.2021 - 07.2023
GCSEs - English, Math, Science, History, Art, Drama, Citizenship
south wigston high school
Leicestershire 09.2015 - 07.2021
Skills
- Resilience under pressure
- Cash handling
- Customer service
- Active listening
- Inventory management
- POS systems
- Health and safety compliance
- Empathy and patience
- Time management
- Kitchen operations
- Retail operations
- Front of house service
- Animal care expertise
- Teamwork and independence
Affiliations
- Gardening and House plants
- Creativity and Artwork
- Animal Welfare and Behaviour
Languages
English
Native
Timeline
Retail sales assistant
E-Vapes Wigston Limited
08.2023 - Current
Front of house team member
TopChef
02.2022 - 10.2022
Animal care volunteer
Redgate Animal Sanctuary
10.2021 - 02.2022
A-Levels - Level 3 Animal Management
Brooksby Melton College
09.2021 - 07.2023
Paper deliverer
B&S Newsagents
11.2020 - 07.2021
GCSEs - English, Math, Science, History, Art, Drama, Citizenship
south wigston high school
09.2015 - 07.2021
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