Charlie Rawlings
Oldbury,Sandwell
Summary
A versatile, strong and dependable professional with store, staff and warehouse supervision experience. Moved into sales to pursue new challenges and thrived.
Overview
7
7
years of professional experience
Work history
Outbound sales agent
Freytia Enterprise
Dudley, west midlands
2024.05 - Current
- Exceeded sales targets through diligent follow up on leads.
- Handled objections professionally, minimising potential sales losses and maintaining client relationships.
- Demonstrated resilience under pressure to consistently achieve targets.
- Persisted despite challenges to meet ambitious sale goals.
- Managed high call volume with tact and professionalism for high-quality customer service.
- Utilised problem-solving skills to efficiently address client queries, ensuring high customer satisfaction.
- Established follow-up call systems, resolving complaints effectively and enhancing customer loyalty.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Stayed motivated during slow periods, ensuring consistent performance throughout the year.
Door to door salesperson
Dorset show homes
Oldbury, Sandwell
2023.05 - 2024.05
- Generated product interest through engaging presentations that informed and attracted potential customers.
- Demonstrated effective communication skills to build trust and rapport with potential customers.
- Provided excellent customer service, leading to referrals from satisfied customers.
- Maintained professionalism in challenging situations, ensuring positive customer interactions and experience.
- Conducted market research to identify new prospects within assigned territory.
- Participated in team meetings to strategise effective sales approaches.
- Kept detailed records of sales activities for review and analysis.
- Ensured accuracy of orders for customer satisfaction.
Retail supervisor
Sin City Comics and Gaming
Newport
2023.01 - 2023.05
- Enhanced customer satisfaction by delivering top-notch service.
- Assisted customers in product selection, enhancing shopping experience.
- Conducted staff performance evaluations, resulting in improved work quality.
- Facilitated team meetings to enhance communication and collaboration.
- Oversaw cash handling procedures, ensuring accuracy and security.
- Streamlined inventory management processes, improving stock control.
- Monitored stock levels to avoid overstocking or understocking issues.
- Developed visual merchandising strategies to enhance product display in-store.
- Increased store cleanliness with regular maintenance tasks.
- Handled high-pressure situations calmly resulting in a peaceful work environment.
Retail keyholder
Peacocks
bearwood
2019.09 - 2023.01
- Provided excellent customer service by handling all queries promptly and efficiently.
- Dealt with customer complaints professionally, ensuring satisfaction and repeat business.
- Supervised staff schedules for optimal coverage during peak trading hours.
- Trained new staff on store procedures and policies to enhance team effectiveness.
- Managed inventory levels effectively to avoid stock shortages or overages.
- Executed promotional displays per company guidelines to enhance customer interest in featured products.
- Coordinated special events such as sales or holiday promotions to boost footfall.
- Assisted in the visual merchandising of products, enhancing store appeal.
- Completed sales transactions accurately using till systems, reducing discrepancies in end-of-day cash counts.
- Handled returns and exchanges in line with company policy minimising any potential dissatisfaction from customers.
Education
NVG 1 and 2 - Retail
Cube Learning
bearwoodGCSEs - English Lit: B
Perrysfeilds High School
Oldbury West MidlandsGCSEs - English Language: B
Perrysfeilds High School
Oldbury West MidlandsGCSEs - Mathematics: C
Perrysfeilds High School
Oldbury West MidlandsGCSEs - Drama: C
Perrysfeilds High School
Oldbury West MidlandsGCSEs - Religious Studies: B
Perrysfeilds High School
Oldbury West MidlandsBTEC - ICT: Merit
Perrysfeilds High School
Oldbury West MidlandsBTEC - Art: Merit
Perrysfeilds High School
Oldbury West MidlandsSkills
I am an extremely hardworking, honest, punctual and driven person who accomplishes anything my mind is set to I started body building the start of 2022, I also attend the gym 5-6 days a week with a no excuse attitude
I am a well travelled professional wrestler, currently getting more and more recognition and bookings by the week This has made me great with the public and develop a healthy confidence
References are available upon request
Timeline
Outbound sales agent
Freytia Enterprise
2024.05 - Current
Door to door salesperson
Dorset show homes
2023.05 - 2024.05
Retail supervisor
Sin City Comics and Gaming
2023.01 - 2023.05
Retail keyholder
Peacocks
2019.09 - 2023.01
NVG 1 and 2 - Retail
Cube Learning
GCSEs - English Lit: B
Perrysfeilds High School
GCSEs - English Language: B
Perrysfeilds High School
GCSEs - Mathematics: C
Perrysfeilds High School
GCSEs - Drama: C
Perrysfeilds High School
GCSEs - Religious Studies: B
Perrysfeilds High School
BTEC - ICT: Merit
Perrysfeilds High School
BTEC - Art: Merit
Perrysfeilds High School