Charlie Jones
Manchester,Greater Manchester
Summary
Motivated studen den noise always looking for new skills to learn, usually excelling in her workplaces especially when it come down team work and communication skills.
Overview
5
5
years of professional experience
Work history
Activity instructor
Bourne Leisure
Porthmadog, Gwynedd
03.2024 - 09.2025
- recieved training to work on different activities ex:climbing wall
- Practiced customer service on the daily by helping them or instructing them
- Improved my team work as some activities require more than instructor
- Learnt and followed all health and safety messures to insure the Safest experience
- Ensured the activity was fun for participents and created a welcoming environment
- Adapted sessions were needed for individuals that needed it
- Built positive relationships with guests that We saw frequently
- Administered first-aid treatment, ensuring injured participants received immediate care.
- Maintained equipment cleanliness to meet health and hygiene standards.
Lifeguard
Bourne Leisure
Porthmadog, Gwynedd
03.2024 - 09.2025
- Performed routine maintenance tasks for clean and safe facilities.
- Worked flexible shifts including holidays and weekends providing continuous coverage.
- Managed general housekeeping duties around the pool area for a pleasant environment.
- Undertook regular professional development training to stay updated on lifesaving techniques.
- Coordinated with other lifeguards for efficient work flow during peak hours.
- Assisted swimmers in distress, preventing potential accidents.
- Provided first aid for minor injuries, ensuring quick recovery.
- Observed swimmers attentively, quickly responding to risks and concerns.
- Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
- Built professional relationships with customers for feelings of safety and trust.
Ice cream server
Cadwaladers
Criccieth, Gwynedd
04.2023 - 11.2023
- Served a variety of ice cream flavours with efficiency and accuracy.
- Maintained cleanliness and organisation in the serving area to enhance customer satisfaction.
- Managed stock levels efficiently, avoiding shortages during rush hours.
Waitress assistant
The prince of wales
Criccieth, Gwynedd
09.2020 - 04.2023
- Enhanced dining experience through friendly interaction with customers.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Collaborated with team to provide efficient service during peak hours.
- Managed cash register efficiently, ensuring accurate billing process for customers.
Education
In progress - Fashion design and technology
Manchester Metropolitan University
Manchester, England 09/2025 -
A-Levels - Art, Drama, Media studies
Coleg Llandrillo menai
Pwllheli, Gwynedd 09/2023 - 06/2025
Skills
- AED operation
- Team player
- Customer Service
- Health and Safety Compliance
- Problem Resolution
- De-escalation techniques
- organisational skills
- Communication
Affiliations
- Fashion
- Reading
- Film and TV
Languages
English
Fluent
Welsh
Fluent
References
References available upon request.
Timeline
Activity instructor
Bourne Leisure
03.2024 - 09.2025
Lifeguard
Bourne Leisure
03.2024 - 09.2025
Ice cream server
Cadwaladers
04.2023 - 11.2023
Waitress assistant
The prince of wales
09.2020 - 04.2023
In progress - Fashion design and technology
Manchester Metropolitan University
09/2025 -
A-Levels - Art, Drama, Media studies
Coleg Llandrillo menai
09/2023 - 06/2025