Charlie Jones

• Collaborated with sales managers to consistently meet and exceed sales targets, particularly in broadband and tech categories.
• Delivered high-quality customer service by efficiently resolving technical issues and complaints, boosting customer satisfaction.
• Provided hardware and software troubleshooting for customer devices, applying analytical skills to identify and resolve faults.
• Maintained up-to-date knowledge of products and features to provide tailored recommendations.

• Assisted in diagnosing, repairing, and maintaining HVAC systems.
• Read schematics, calibrated machinery, and supported engineers with component replacements and troubleshooting.
• Performed maintenance to ensure peak operational performance of systems and components.

• Ensured swimmer safety and regulatory compliance.
• Responded quickly and calmly to emergencies, performing first aid where necessary.
• Conducted pool water testing and upheld health and safety standards.

• Supported engineering operations, including component procurement, equipment troubleshooting, and budget forecasting with accounting team.