Experienced and dedicated Sales Representative with a focus for customer satisfaction and strong communication skills within busy environments.
Overview
4
4
years of professional experience
34
34
years of post-secondary education
Work History
Sales Colleague
Currys
Thetford
08.2023 - 03.2025
At Currys as a Sales Colleague, I am a customer-focused and passionate with experience in all retail operations including team leadership.
During my time in the role, I have demonstrated strong capabilities in assisting customers by offering personalized solutions, managing stock, and utilising till systems to process transactions, returns, and refunds efficiently.
I have consistently achieved sales targets with the use of upselling strategies and creating a rapport with customers in order to offer the best possible solution to their needs.
My work also consists of being responsible for selling extended warranties, credit applications, and service contracts.
In addition to my sales expertise, I have been actively involved with colleagues and other members of the company through work social media and team group chats, creating engaging posts that drive motivation and highlight quality opportunities such as bundle offers, promotions and upcoming changes in order to maximise knowledge, which helped drive better quality sales and improve overall store performance.
I have also monitored and analysed sales metrics, using this data to identify areas for improvement and develop strategies to meet performance goals.
For example, taking initiative to sit down with other members of the team and create personalised coaching cards based on recent performance, providing applicable tips and techniques on how to increase contract sales, helping refine approach and improve results, not only supporting personal growth, but also contributing to overall team performance.
I've also gained valuable leadership experience through my role as a 'Next Stepper,' where I was entrusted with store keys, managing the team and overseeing colleagues' sales and performance to ensure smooth store operations.
Colleague
Tesco
Thetford
10.2022 - 01.2023
At Tesco, I was responsible for managing stock levels, ensuring product quality, and updating inventory systems. This included monitoring stock rotation, tracking expiry dates, and implementing any necessary changes on the shop floor.
My role also focused heavily on customer service, where I provided prompt and accurate solutions to customer inquiries.
This experience not only strengthened my ability to thrive in high-pressure environments but also enhanced my skills in customer relations and retail management.
Apprentice Mechanic
AA DISPATCH UK LTD
Thetford
07.2021 - 09.2022
During my time at AA Dispatch UK Ltd, I provided professional support to both staff and customers while handling a variety of daily tasks.
My responsibilities included managing manifests and stock, maintaining a clean and safe environment, assisting customers with bulky items and offering efficient assistance as needed.
I also served as a driver's mate on long trips, including deliveries to London, and assisted for transporting Apple products from Thetford FedEx to Apple stores in Norwich and Chapelfield.
This role helped me develop strong practical skills, including logistics management and mechanical knowledge, whilst maintaining a positive and approachable atmosphere.
My ability to quickly adapt to new challenges and environments makes me well-suited to roles in any industry, particularly those that require leadership and problem-solving abilities.