Charlie Hockin
Arbroath,Angus
Summary
Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful operations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Waiter
Kescoweth Coffee Shop
Montrose, Angus
2016.07 - 2023.12
- Warmly greeted customers upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Helped accommodate numerous customer requirement ensuring they had all information needed such as ingredients of certain menu items for dietary restrictions.
- Possessed responsibility for the main operation at front of house, ensuring other colleagues front and back of house knew what was going on.
- Despite the distance I was able to be relied upon for shifts continuously during my time employed whilst studying History in Stirling.
Volunteer coach
Brechin High School
Brechin, Angus
2018.11 - 2019.06
- Coached primary children in game situations, offering tactical support and encouragement.
- Helped the class to build confidence of players by offering individual praise and recognising progress and achievements.
- Educated the class on acceptable behaviour and throughout classes stressed the importance of sportsmanship.
- Encouraged involvement of all children ensuring no one felt left out.
Education
Bachelor of Arts - History
University of Stirling
Stirling 2021.09 - 2024.06
HNC - Social Sciences
Dundee and Angus College
Arbroath 2020.09 - 2021.08
Skills
Team work
Organisation
Time keeping
Communication
Quick to adapt to new tasks
Affiliations
- Walking
- Reading (Especially literature of WW1)
Accomplishments
Completion of Silver Duke of Edinburgh Award.
Timeline
Bachelor of Arts - History
University of Stirling
2021.09 - 2024.06
HNC - Social Sciences
Dundee and Angus College
2020.09 - 2021.08
Volunteer coach
Brechin High School
2018.11 - 2019.06
Waiter
Kescoweth Coffee Shop
2016.07 - 2023.12