Summary
Overview
Work history
Education
Skills
Timeline
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Charley Murphy

Shotts

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

1
1
year of professional experience

Work history

Customer care advisor

Acensos
Motherwell
11.2023 - 03.2024
  • Applied conflict management to stressed and concerned customers.
  • Delivered first class customer service, prioritising empathy, patience and building rapport.
  • replied to 60+ emails and phone calls per day with professionalism.
  • Offered current, accurate advice on optional solutions for concerns.
  • Recorded and processed customer data accurately.

Manufacturing assistant

Mitsubishi Electric
Livingston, West Lothian
02.2023 - 10.2023
  • Supported stable production lines by preparing orders with precision and high accuracy
  • Worked effectively in team of 40 to prepare and assemble Air conditioning products by employing accuracy and speed
  • Regularly adapted to workplace flow and deadlines to reflect changes in pace and demand.
  • Maintained high levels of organisation and cleanliness for clear and safe working environment.
  • Used appropriate protective gear to minimise risk of injury.
  • Aligned components to exact specifications to prevent inferior output.

Education

GCSEs - Maths, English, P.E, Chemistry, History

St Aidan's High School
North Lanarkshire

Skills

  • Microsoft Office Suite
  • Customer relations
  • Advanced product knowledge
  • Customer retention
  • Instant messaging
  • Customer experience enhancement

Timeline

Customer care advisor

Acensos
11.2023 - 03.2024

Manufacturing assistant

Mitsubishi Electric
02.2023 - 10.2023

GCSEs - Maths, English, P.E, Chemistry, History

St Aidan's High School

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Charley Murphy