LeRhys Hendy
London
Summary
Results-driven professional with extensive expertise in account management, business development, and customer service. Demonstrates proficiency in product lifecycle understanding, database management, and process improvement to optimise operations and drive growth. Skilled in partnership development, conflict resolution, and team leadership, fostering strong customer rapport and community involvement. Committed to delivering excellence through strategic lead development and employee management.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Account manager
Department for work and Pensions
London, Waltham Forest
08.2024 - Current
- Managing employer accounts and partnerships for two DWP offices within the borough they are situated
- Conducted labour market research to stay abreast of industry trends.
- Prepared detailed reports to provide insight into account performance.
- Developed new strategies with a focus on customer journey
- Facilitated training sessions to upskill the wider team members around labour market and building sector knowledge
- Achieved employer satisfaction through efficient management of recruitment processes and practices
- Liaised frequently with department managers, gaining understanding about specific staffing needs and preferences.
- Delivered presentations to potential clients, securing new business partnerships.
- Conducted regular performance reviews, fostering constant improvement within the team.
- Oversaw integration of technology and incorporated internal digital platforms to enable a streamlined approach to advertising.
- Devised marketing plans, resulting in increased brand awareness.
- Managed business relationships to ensure loyalty and long-term commitment.
- Implemented customer service policies, enhancing client experience.
- Led team meetings for efficient communication and project updates.
- Assured timely delivery of products and services to meet customer expectations.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Improved overall recruitment success by developing comprehensive candidate screening process.
Work coach
Department For Work & Pensions
London, Waltham Forest
07.2020 - 08.2024
- Developed action plans to accomplish individual career goals.
- Conducted workshops to enhance job seekers' skills.
- Addressed issues related to unemployment by offering practical solutions.
- Referred clients to relevant external agencies when necessary, ensuring comprehensive help was provided at all times.
- Collaborated with employers for effective job matching.
- Monitored progress of each client regularly, ensuring they were on track towards achieving their career goals.
- Evaluated clients' backgrounds, resulting in suitable job placements.
- Promoted positive attitudes towards work search activities among unemployed individuals through regular group discussions.
- Provided ongoing support, leading to sustained employment retention.
- Handled difficult situations calmly and professionally, resulting in satisfactory resolutions.
- Actively listened to clients' needs and concerns, facilitating improved communication and trust-building.
- Advised on CV writing techniques and interview strategies leading to increased success rates for job applications.
- Identified barriers to employment and designed strategies for overcoming them, increasing chances of securing jobs.
- Achieved client satisfaction by providing personalised career advice.
- Enhanced clients' confidence through motivational speaking engagements.
- Assisted jobseekers for successful employment opportunities.
- Identified individuals' strengths and weaknesses for tailored career guidance.
- Empowered individuals to overcome challenges and find meaningful employment.
- Managed and maintained varied caseloads of over 170 customers, achieving personal performance targets.
- Remained knowledgeable in current support provisions for helpful customer advice.
- Explained complex information clearly and concisely to increase customer comprehension.
- Personalised coaching plans to meet individual, team and business development goals.
- Communicated programme requirements clearly to increase participant understanding and attainment.
- Evaluated client feedback to develop services and enhance learning outcomes.
- Established personnel policy and processes to meet key business objectives.
Education
GCSEs - Eng, Maths, Science, PE, Drama, Media Studies
Valentines high school
Essex 09.2000 - 06.2005
Skills
- Product lifecycle understanding
- Microsoft office suite proficiency
- Account budget management
- Customer database administration
- Partnership development experience
- Conflict resolution aptitude
- Customer Service
- Team Leadership
- Product knowledge
- Upselling expertise
- Business development
- Account management
- Employee management
- Process Improvement
- Database management
- Strong lead development skills
- Community involvement
- Developing local contracts
- Customer rapport
Timeline
Account manager
Department for work and Pensions
08.2024 - Current
Work coach
Department For Work & Pensions
07.2020 - 08.2024
GCSEs - Eng, Maths, Science, PE, Drama, Media Studies
Valentines high school
09.2000 - 06.2005
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