Driven individual focused on delivering exceptional customer service and resolving issues swiftly. Proven organisational skills through fast paced environments. Capable of enhancing customer satisfaction through effective communication and problem-solving skills. Motivated to boosting team morale by helping wherever needed.
Hi, I’m
Charleigh Penrose
Oswestry ,Shropshire
Summary
Overview
4
years of professional experience
Work history
BPOswestry , Shropshire
Safe Shift Operator
2026.01 - Current (5 education.months_Label)
Job overview
- Oversaw cash handling procedures, ensuring accuracy and security.
- Handled high-pressure situations calmly resulting in a peaceful work environment.
- Achieved smooth workflow by delegating tasks appropriately.
- Maintained an organised shop floor whilst boosting operational efficiency.
- Cashed up tills and counted takings to balance books at business close.
- Helped team members resolve issues efficiently
BPOswestry, Shropshire
Customer service assistant
2022.06 - Current (4 education.years_Label)
Job overview
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Managed time efficiently during peak hours to prioritise customers needs and happiness.
- Built positive customer rapport through friendly, professional communication.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions. Applied conflict management strategies where necessary to deescalate upset customers.
- Handled cash transactions and refunds accurately, maintaining financial integrity of the till.
- Communicated effectively with colleagues to ensure seamless service delivery and good team morale.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated good IT skills with the use of several different handsets including ‘Zebra’ and the ‘Honeywell’.
- Applied great shop floor skills by ensuring all daily requirements are completed to a great standard. This includes working back-stock, doing reductions as well as completing gap scan.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
Education
Coleg Cambria Wrexham
A-Levels from Uniformed Protective Services
05.2022
University overview
Skills
- Cash handling experience
- Retail software usage
- Constructive criticism receptivity
- Relationship building with customers
- Stock rotation procedure familiarity
- POS Systems
- Stock replenishment methods
- Loyalty scheme promotion
- Stock rotating
- Complaint handling
- Customer Service
- Stock counting
Timeline
Safe Shift Operator
BP
2026.01 - Current (5 education.months_Label)
Customer service assistant
BP
2022.06 - Current (4 education.years_Label)
Coleg Cambria
A-Levels from Uniformed Protective Services