Charlanne Napier
Brightlingsea, Colchester,Essex
Summary
Dedicated professional with a strong foundation in health and safety awareness, adept at following strict safety procedures and conducting risk assessments. Demonstrates reliability and time management skills, consistently meeting deadlines and completing tasks efficiently. Proven ability to work effectively in teams, providing support to colleagues and customers while maintaining clear communication under pressure. Skilled in situational awareness, capable of quickly assessing surroundings to identify hazards and respond appropriately. Experienced in customer and public interaction, handling situations with professionalism and respect. Trained in emergency response, maintaining composure to follow procedures during unexpected events. Trusted with responsibilities involving deliveries, emergency equipment, and confidential information. Possesses physical stamina for demanding tasks and adaptability to changing conditions, including shift-based roles.
Overview
30
30
years of professional experience
Work history
Postwoman
Royal mail
Brightlingsea, Essex
10.2015 - 01.2026
- Collecting mail from post boxes, post offices and businesses.
- Reporting handling and processing of mail through scanning system to update arrival time estimations.
- Delivering letters and parcels.
- Maintaining service user privacy by enforcing and complying with data protection laws.
- Offering flexibility in service rounds, routes and times to best maintain efficient postal deliveries across Thorrington addresses.
- Providing faultless levels of customer service, building trusted relations for optimised brand reputation. Also building a good relationship with customers through years of working for them.
- Gaining customer trust by providing a reliable and professional service.
- Maintaining exceptional service times during peak delivery seasons for consistent levels of customer satisfaction. Even under pressure it is important to give the absolute best service to customers.
- Carrying out thorough vehicle checks, aiding preventative maintenance for minimal service disruption and ensuring the safety of the driver and other road users.
- Handling packages with care to maintain product integrity, reporting issues of damage through reporting to management.
- Operated delivery vehicles safely and responsibly, consistently representing Royal Mail with professionalism.
- Walking between mail locations carrying bags or pushing carts of mail.
- Adhering to security policies to maintain service integrity.
- Liaising with colleagues and customers using accurate, up-to-date information.
Shop floor assistant
Coop Fiveways - Brightlingsea
05.2014 - 10.2015
- Assisted customers with enquiries, providing friendly and helpful service
- Maintained shop floor presentation, including stocking shelves, checking expiry dates, and rotating stock
- Operated tills and handled cash transactions accurately
- Supported health and safety procedures, ensuring a clean and safe environment
- Worked effectively as part of a team to meet daily operational goals
Assisted with deliveries, unpacking stock, and organising storage areas
Waitressing, Preparing food and personal assistant
Pauls catering
Dedham
08.2013 - 05.2014
- Working again for Pauls catering but this time I took on a personal assistant role
- The main part of my job was to put together quotations for customers who have requested them
- Arranging staff for jobs and also taking part in the actual jobs themselves.
Animal care volunteer
Lusaka Animal Welfare Society
09.2011 - 07.2013
- Zambia - Africa
- In these 2 years, my husband, step son and myself moved to Zambia Africa for my husband's work
- Because I wasn't allowed to do paid work (due to African permit laws) so, I took part in voluntary work
- I worked at an animal sanctuary (Laws - Lusaka Animal Welfare Ssociety)
- The responsibility's I had were, to walk all the dogs that had been rescued from terrible situations and also fostering small animals at home that needed regular night care
- I worked mainly on my own in this job which I didn't mind at all.
Pauls catering
06.2011 - 09.2011
- It was my responsibility to deliver a high quality service to clients who had hired Pauls catering for their special occasion whether it is a surprise birthday party or a funeral
- When preparing the food, it was our job to make sure the client would be more than satisfied with food and service they required.
Web designer
02.2009 - 06.2011
- Clare web design - Brightlingsea
- I joined this team to design web sites for many companies around the world
- It was my responsibility to design and create websites to the customer's satisfaction
- I also designed and created adverts too.
MS Publications
Colchester
09.2006 - 01.2009
- Telesales on 4x4 and MV Driver magazine and Slim at home magazine (Full time)
- This job entailed cold calling to lots of various companies around Great Britain to sell them advertising space in both magazines
- As well as dealing in current clients
- Also liaising with difficult customers from time to time.
Swimming teacher and aquasize instructor
01.2004 - 09.2006
- Working in swimming pools all around Essex
- Teaching people of all ages ranging from 6 months to 70 years old, groups and one to one lessons on swimming techniques and water safety
- Whilst I was an aquasize instructor, I travelled around swimming poos in Essex taking classes of mainly women
- We had 1 hour sessions of training and dancing in the water to music to tone up, keep fit or just for fun.
Personal Assistant and shop floor factory staff
Hythe offset
Colchester
09.2002 - 02.2004
- Ensuring the managing director had his tasks complete
- To arrange meeting and greeting guests with a smile
- While working on the shop floor factory, my duties where to meet my personal targets at a high standard in making plastic cards.
Centre supervisor and lifeguard
Colchester Leisure world
Colchester
01.1996 - 09.2002
- Working in a big team culture, making sure the staff and members of the public where happy by ensuring a smooth running of the leisure centre
- Planning and organising staff rotas
- Keeping all the dry side running smoothly too
- Making sure the visitors to the leisure get a high level of service delivered to them
- Also lifeguarding on poolside being responsible for the safety of the visitors
- A big part of the job was to attend incidents that involved the public either getting into trouble in the pool area and applying first aid whenever it was needed.
Lifeguard
09.1995 - 01.1996
- Thornton heath swimming pool - London
- Working different shifts every week, ensuring the safety of the public in and surrounding the swimming pool area
- Dealing with first aid situations
- Also making sure the swimming pool area , changing rooms and toilets are clean.
Education
Level 2 diploma in Veterinary nursing assistant. - Veterinary Nursing Assistant Level 2 Diploma (RQF)
Learn direct
08/2021 - 08/2023
First responder - Emergency first aid
East of England Ambulance service
Chelmsford 08/2021 - 12/2021
Burntwood Girls School
Wandsworth, LondonSkills
- Health & Safety Awareness – Experienced in following strict safety procedures, risk assessments, and working responsibly in active environments
- Reliability & Time Management – Used to early starts, meeting deadlines, and completing routes/tasks efficiently and independently
- Teamwork – Worked as part of coordinated teams, supporting colleagues and customers
- Communication Skills – Confident in giving and receiving clear instructions, including under pressure and in busy environments
- Situational Awareness – Able to assess surroundings quickly, identify hazards, and respond appropriately
- Customer & Public Interaction – Regularly interacted with members of the public in a professional and respectful manner
- Emergency Response Skills – Trained to remain calm, follow procedures, and take appropriate action in unexpected situations
- Responsibility & Trustworthiness – Trusted with deliveries, emergency equipment, and confidential information
- Physical Stamina – Accustomed to walking long distances, working outdoors, and performing physically demanding tasks
- Adaptability – Comfortable working in changing conditions, weather, and shift-based roles
Timeline
Postwoman
Royal mail
10.2015 - 01.2026
Shop floor assistant
Coop Fiveways - Brightlingsea
05.2014 - 10.2015
Waitressing, Preparing food and personal assistant
Pauls catering
08.2013 - 05.2014
Animal care volunteer
Lusaka Animal Welfare Society
09.2011 - 07.2013
Pauls catering
06.2011 - 09.2011
Web designer
02.2009 - 06.2011
MS Publications
09.2006 - 01.2009
Swimming teacher and aquasize instructor
01.2004 - 09.2006
Personal Assistant and shop floor factory staff
Hythe offset
09.2002 - 02.2004
Centre supervisor and lifeguard
Colchester Leisure world
01.1996 - 09.2002
Lifeguard
09.1995 - 01.1996
Level 2 diploma in Veterinary nursing assistant. - Veterinary Nursing Assistant Level 2 Diploma (RQF)
Learn direct
08/2021 - 08/2023
First responder - Emergency first aid
East of England Ambulance service
08/2021 - 12/2021
Burntwood Girls School