CHANTELLE MAGAYA

• Managed and processed incoming referrals, working collaboratively with service users, volunteers, and external agencies to organise appropriate placements
• Liaised regularly with local authorities and council services to support young people with move-on arrangements and accommodation planning
• Conducted placement risk assessments, exercising sound judgment to safeguard service users and volunteers
• Maintained accurate, up-to-date records, handling sensitive and confidential information with discretion
• Communicated effectively with a wide range of stakeholders, including referral agents, statutory bodies, and internal staff, often in high-pressure situations
• Supported service users with complex needs, including refugees, liaising with relevant authorities in relation to immigration status and leave to remain (with appropriate permissions)
• Managed the organisation’s social media presence, creating clear and professional content using Canva for Instagram, LinkedIn, and Facebook
• Ensured all public-facing communications were accurate, appropriate, and compliant with organisational values, safeguarding requirements, and confidentiality standards
• Worked in strict accordance with organisational policies, procedures, and safeguarding frameworks
• Prioritised a varied workload effectively, adapting to changing circumstances and competing deadlines

• Planned and delivered structured, age-appropriate lessons for children aged 3–15, demonstrating strong organisation and preparation
• Exercised sound judgment and accountability in a safety-critical environment, ensuring the welfare of 6–8 children of varying abilities
• Adapted teaching methods to individual needs, evidencing analytical thinking and problem-solving
• Maintained a high level of attention to detail and compliance with safeguarding and organisational procedures
• Communicated clearly and professionally with parents, colleagues, and children, including explaining progress, expectations, and safety requirements.

Lifeguard

• Ensured the safety of pool users by maintaining constant vigilance and responding promptly to incidents

• Produced clear, accurate, and detailed incident reports following safety breaches or emergencies

• Demonstrated strong written communication skills by recording events objectively, concisely, and in line with organisational procedures

• Exercised sound judgment and professionalism when assessing incidents and conveying their seriousness appropriately