Sara Elisa Marques Rosa
Basingstoke,Hampshire
Summary
Starting as a support worker has helped me understand the importance of good induction, training, and ongoing support. Later as Team leader I did support new starters and apprentices, ensuring staff competence and compliance, promoting reflective practice and lessons learn, through my progression to Deputy Manager, I have developed confidence in decision-making and accountability. making safe and timely decisions, managing incidents and emergencies, being accountable for outcomes, escalating concerns appropriately and taking responsibility for service performance, working across hands on and management roles has built strong resilience and emotional intelligence, remaining calm under pressure, managing competing priorities, supporting others through challenging situations, maintaining professional standards and reflecting on practice and learning continuously My career progression from support worker to deputy manager has given me a strong, grounded understanding of health and social care at every level. I bring practical hands on experience, specialist behaviour support knowledge, and confident leadership skills. As a Registered Manager, I am committed to delivering high-quality, person-centred care, developing staff, and ensuring services are safe, compliant, and continuously improving.
Overview
2026
2026
years of professional experience
Work history
Positive Support Coordinator
Liaise
Tadley, Hampshire
- Managed team meetings for better communication and project alignment.
- Monitored performance metrics, ensuring consistent quality of service delivery.
- Resolved conflicts among team members, fostering a harmonious working relationship.
- Organised staff schedules for smooth workflow and increased productivity.
- Fostered teamwork through collaborative activities, improving overall team morale.
- Coached new hires on company procedures, facilitating quicker onboarding process.
- Streamlined resource allocation, optimising the use of available resources.
- Promoted a positive work environment by enforcing an open-door policy for all employees.
- Alleviated work pressure with effective task delegation among team members.
- Conducted regular feedback sessions, leading to continuous improvement in services offered.
Deputy manager
Liaise
Tadley, Hampshire
06.2024 - Current
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Assisted in budget management to control costs effectively.
- Collaborated with the manager to achieve organisational goals.
- Utilised advanced software tools to automate routine tasks, increasing productivity.
- Utilised strategic planning to drive business growth.
- Coordinated with different departments, ensuring seamless communication flow.
- Boosted team morale through effective communication and feedback systems.
- Provided guidance to junior staff, fostering professional growth and development.
- Supervised team members for optimal task completion.
- Facilitated staff meetings, leading to improved collaboration.
- Enforced care plans , risk assessments, MCA / BI, DOLs for a safe and effective work environment.
- Conducted performance evaluations, enhancing individual employee development.
- Streamlined administrative functions to enhance efficiency.
- Managed daily operations for smooth running of the office.
- Contributed innovative ideas during strategy meetings that led to business expansion.
- Implemented effective staff training programmes for improved performance.
- Addressed residents behaviours issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Monitored health and safety measures for guaranteed compliance.
- Designed and implemented training to further develop staff based on business goals.
- Coordinated hiring, recruitment and training strategies to build successful team.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Team leader
Liaise
Tadley, Hampshire
01.2020 - 07.2022
- Introduced innovative solutions which maximised output without compromising quality.
- Increased team cohesion by implementing regular feedback sessions.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Fostered a high-performing environment to drive productivity and quality.
- Streamlined workflow for a more efficient process.
- Reduced staff turnover with an effective motivation strategy.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Developed strategies for improved performance level across the team.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Encouraged open communication, fostering a positive work culture.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Led shifts and motivated team to drive sales.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Promoted professionalism among staff to develop productive relationships.
Day Support Worker
Liaise
Tadley, Hampshire
03.2019 - 01.2020
- Developed supportive relationships with clients by maintaining open communication channels.
- Collaborated closely with multi-disciplinary team members for comprehensive client care planning.
- Facilitated community outings, enhancing client's social engagement experiences.
- Tailored strategies to individual needs, resulting in personalised support services.
- Organised recreational activities, promoting social interaction amongst clients.
- Prepared healthy meals, ensuring balanced diet for the clients.
- Maintained accurate records of client progress with regular reports and documentation.
- Managed medication schedules to ensure proper administration and health maintenance.
- Upheld dignity and privacy of clients during provision of personal care services.
- Demonstrated patience and empathy during interactions with clients experiencing emotional distress or confusion.
- Employed non-verbal communication techniques when working with non-verbal or partially verbal individuals.
- Handled challenging behaviour calmly, ensuring safety of all involved parties.
- Provided round-the-clock care for enhanced patient comfort.
- Conducted housekeeping duties to maintain a clean and safe environment.
- Encouraged independence in daily living skills, fostering self-reliance among clients.
- Implemented individual support plans, improving client's quality of life.
- Assisted clients with personal hygiene tasks for improved wellbeing.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Assisted service users to obtain and access community resources.
- Collaborated with external support providers to maintain good care continuity.
- Liaised with external and internal professionals to provide holistic support.
Clinical Psychologist
Clinica da Villa
04.2013 - 01.2019
Psychologist assistant
Associação Gaivota
09.2000 - 05.2015
Clinical Psychologist
Clinica Bela Vista
01.2000 - 07.2013
Human Resources
Litexco Group Lda
02.1992 - 12.1999
Human Ressources Assistent
Banco Itaú
01.1986 - 12.1991
Surgical Instrument Assistent
Hospital Joinville
07.1984 - 12.1985
Education
Degree in Psychology - Psychology
University of Psychology of Joinville
Brasil 02.1987 - 12.1991
Qualification Certificate in Neuropsychology - Psychology
Institute of Psychology and Other Sciences (INSPSIC)
Lisbon, Portugal 06.2016 - 06.2018
NVQ Level 2 - Health and Social Care
Care Certificate
Tadley, Hampshire 03.2019 - 09.2019
NVQ Level 3 - Health and Social Care
Care First training
UK 05.2021 - 12.2021
NVQ Level 5 - Health and Social Care
TLC- The Training & Learning Company
07.2025 -
Skills
Having started as a support worker ,in Karibu Place, develop strong practical skills in delivering person-centred care that respects dignity, choice, independence, and human rights I understand care from the persons we support point of view and ensure that services are designed around people’s needs rather than routines
As a Registered Manager, I use this experience to:
Embed person-centred values across the whole service
Ensure care plans are meaningful, up to date, goals achievements and outcome-focused
Challenge poor practice and promote compassionate care
Strong Understanding of Behaviour Support and PBS
My role as a Positive Behaviour Coordinator has given me specialist skills in Positive Behaviour Support (PBS) I am skilled in supporting individuals who display behaviours that challenge, while promoting safety, dignity, and least restrictive practice
Developing and reviewing care plans, risk assessments, MCA/BI, DOLs,
Reducing restrictive practices and incidents
Supporting staff to understand behaviour as communication
Working in line with CQC standards
Progressing through leadership roles has allowed me to develop strong people management skills I understand the challenges staff face at all levels and can lead with empathy, fairness, and authority
Managing and motivating diverse teams
Leading by example and maintaining professional boundaries
Addressing poor performance and capability issues
Supporting staff wellbeing and retention
Managing rotas, supervision, appraisals, and disciplinary processes
My experience across multiple roles has strengthened my ability to communicate clearly with:
Persons we support , families and advocates, staff teams,
Professionals (social workers, GP and other medical professionals, advocate)
Internal and External regulators such as CQC
I am skilled in: difficult conversations, de-escalation and conflict resolution, clear written communication with evidence based (reports, care records, audits), Representing the service confidently during inspections and meetings, Safeguarding and Risk Management
Having worked directly the majority of the persons we support for more than 6 years, and led teams, during the pandemic period, I have a strong understanding of safeguarding from both a practice and managerial perspective
Identifying abuse, neglect, and poor practice
Responding appropriately to safeguarding concerns
Working with Local Authorities and safeguarding boards
Balancing positive risk-taking with duty of care
Ensuring staff follow safeguarding policies and procedures
As a Deputy Manager preparing for Registered Manager responsibilities, I have developed strong knowledge of CQC regulations and governance
Understanding the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
Working in line with the CQC Fundamental Standards
Preparing for inspections and responding to actions plans, auditing care quality, medication, health & safety, and staffing, maintaining accurate records and evidence, Quality Assurance and Continuous Improvement
I am skilled in reviewing practice and making improvements to ensure services remain safe, effective, caring, responsive, and well-led completing audits and quality checks analysing incidents, complaints, and feedback, implementing service improvement plans, learning from mistakes and near misses, promoting a culture of openness and learning
FORMATION
- Degree in Psychology with specialization in Clinical, Educational and Organizational in the University of Psychology of Joinville (Equivalence to the degree of Psychology degree from the University of Lisbon Faculty of Psychology and Educational Sciences.
- Participation in the 1st Week of Psychological Studies of Joinville.
- Participated as a Congressman at the II Congress of Extreme South Psychiatry in Florianópolis, where he took the Panic Course.
- University extension course of Surgical Instrumentation.
- Shiatsu-Setai Therapy Course at Estefania Preventive Medicine Center.
- Level I , II and III Reiki Usui Shiki Ryoho certified as Reiki Okuden Therapist
- Intensive Courses of MTC 'I Retreat of MTC' and 'II Retreat of MTC' of Escola Chinatre
- International Seminar on 'Vitalistic Psychosomatic Acupuncture' Acupuncture in the treatment of Mental Pathologies
- Course of Basic Psychoneuroacupuncture by the Institute of Psychoneuroacupuncture Juan pablo Moltó
- Master of Psychoneuroacupuncture by the Institute of Psychoneuroacupuncture Juan Pablo Moltó
- Specialization in Bioenergetic Acupuncture, Department of Fixology at the University of Santiago de Compostela
- Course of Electroacupuncture and Laseracupuncture, at Clínica da Dor.
- Double Postgraduate Degree in Clinical Neuropsychoneurology and Neuropsychological Intervention; Evaluation and Rehabilitation at the Portuguese Institute of Psychology and Other Sciences (INSPSIC)
- Internship in Neuropsychology at the EBAM Clinic in Pontevedra (Spain)
- Course of Psychologic First Aid ReConstruir Psicologia e Desenvolvimento Pessoal
Profession
Deputy Manager
Affiliations
- have a strong interest in positive behaviour support and emotional wellbeing, and I regularly reflect on how understanding behaviour, trauma, and communication can improve both care outcomes and staff confidence. Outside of work, I practise meditation and mindfulness, which helps me stay calm, focused, and emotionally balanced. This supports me to respond thoughtfully to pressure, make considered decisions, and lead with empathy, especially during challenging situations. I also enjoy gardening, which I find grounding and restorative. Spending time outdoors helps me slow down, reflect, and maintain perspective. This interest links closely to my belief in wellbeing, routine, and the positive impact that calm environments can have on mental health. I find real satisfaction in coaching and supporting others, particularly helping staff develop confidence, skills, and a sense of purpose in their roles. Seeing people grow and progress is one of the most rewarding parts of leadership for me.
Timeline
NVQ Level 5 - Health and Social Care
TLC- The Training & Learning Company
07.2025 -
Deputy manager
Liaise
06.2024 - Current
NVQ Level 3 - Health and Social Care
Care First training
05.2021 - 12.2021
Team leader
Liaise
01.2020 - 07.2022
Day Support Worker
Liaise
03.2019 - 01.2020
NVQ Level 2 - Health and Social Care
Care Certificate
03.2019 - 09.2019
Qualification Certificate in Neuropsychology - Psychology
Institute of Psychology and Other Sciences (INSPSIC)
06.2016 - 06.2018
Clinical Psychologist
Clinica da Villa
04.2013 - 01.2019
Psychologist assistant
Associação Gaivota
09.2000 - 05.2015
Clinical Psychologist
Clinica Bela Vista
01.2000 - 07.2013
Human Resources
Litexco Group Lda
02.1992 - 12.1999
Degree in Psychology - Psychology
University of Psychology of Joinville
02.1987 - 12.1991
Human Ressources Assistent
Banco Itaú
01.1986 - 12.1991
Surgical Instrument Assistent
Hospital Joinville
07.1984 - 12.1985
Positive Support Coordinator
Liaise