Chantel Hatherall
Bristol
Summary
Organised Team Leader with 9 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor. People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
Work history
Team leader
Phoenix Place - Elim Housing Association
Bristol
2018.05 - Current
- Manage a 55-bed women's homeless hostel which houses 30 single women and 25 mothers and children
- Coach team members through challenging situations.
- Delegated tasks to make the best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Lead by example, promoting an environment and culture of continuous improvement and best practices to services that are designed to reduce repeat homelessness and improve outcomes for vulnerable women.
- Create and develop a positive culture where staff perform well and enjoy their roles, through leadership, support, direction, and coaching, so residents are supported to engage and have planned move-on within timescales
- Responsible for effective internal and external communication and proactively and positively promote the association and support services.
- Ensure high standards of support and housing management (including maintenance, repairs and security of the building ) are provided to all customers.
- Monitor the quality of support and housing management delivered by my team, via the use of outcome tools and systems, reviewing impact and ensuring a psychologically informed approach underpins support work.
- Manage budgets and service contracts and contribute to the annual budget setting process, ensuring all financial policies, procedures and controls are followed by the team.
- Contribute to the development and growth of service as and when required.
- Work across services as and when required to maintain the delivery of support services.
- Responsible for the recruitment, management and development of staff, ensuring performance is monitored regularly and staff are developed and supported to carry out their roles.
- Lead provision of a diverse and culturally sensitive service, ensuring that anti-discriminatory practice and equality of opportunity are promoted within the services, responding to anti-discriminatory practice swiftly and assertively.
- Lead the multi-agency working with the Local Authority, and all other relevant external agencies required to reduce repeat homelessness and improve outcomes for vulnerable parents and single women.
Team leader
BYPA - Priory Court, Elim Housing Association
Bristol , Bristol
2015.10 - 2018.05
- Managed 26 single-parent families across 2 homeless accommodations - one of which was a 24-hour service.
- Delegated tasks to make the best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Provide leadership to services that are designed to reduce repeat homelessness and improve outcomes for parents and their children.
- Provide management, direction, support, and coaching to the staff team, promoting, and supporting ongoing professional development.
- Create and develop a positive culture where staff perform well and enjoy their roles, so residents are supported to engage and have planned move-on within timescales
- Lead the multi-agency working with the Local Authority, and all other relevant external agencies required to reduce repeat homelessness and improve outcomes for vulnerable parents.
- Monitor the quality of support and housing management delivered by my team, via the use of outcome tools and systems, reviewing impact and ensuring a psychologically informed approach underpins support work.
- Responsible for the maintenance and security of the buildings under your remit, in line with our Health and Safety compliance framework.
- Manage budgets and service contracts and contribute to the annual budget-setting process. Providing a cost-effective service.
- Responsible for effective communication both internally and externally and to proactively and positively promote the association and support services.
- Work in partnership with external agencies to facilitate the effective delivery of services to clients.
- Use IT effectively to ensure the delivery of front-line services and effective reporting of outcomes.
- Responsible for the recruitment and management of staff, ensuring performance is monitored regularly and staff are developed and supported to carry out their roles.
- Ensure all staff work effectively towards achieving individual and departmental KPIs.
- Provide cost-effective and value-for-money services.
- Manage change and work on projects as and when required
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
Supported Housing Officer
BYPA - Priory Court, Elim Housing Association
Bristol, Bristol
2003.10 - 2015.10
- Organizing events e.g. bake sales, child safety week, parties, compiling the stats report, facilitating groups,
- Delivering a planned support service to ensure that customers are given the information, advice and support they need to obtain or maintain independent living
- Providing practical advice and assistance to customers such as benefit advice, budgeting, life skills, access to training, education, parenting and employment
- Ensuring that all relevant paperwork and records are completed and to liaise with internal and external agencies and authorities as required
- Involvement in the referral assessment process and to ensure that all relevant policies and procedures are followed
- Helping to ensure a safe and secure environment for customers by reporting repairs and taking appropriate action where necessary
- Promoting resident involvement by ensuring customer consultation on policies and procedures and enabling residents to influence and participate in the service provision and management of their homes.
Youth Care Specialist
Circle C Youth & Family Services
Pittsburgh, PA USA
2000.11 - 2003.03
- Keywork up to 3 residents, organizing outings and taking the residents out, taking residents shopping for clothing, talking residents to and from school, assisting with homework, facilitating life skills groups, support residents in cooking and cleaning, implementing punishment and reward
Education
Master of Science - Applied Positive Psychology
Buckinghamshire New University
High Wycombe11.2023
Certificate - Positive Psychology in Coaching
Buckinghamshire New University
High Wycombe 2022.10 - 2023.04
Bachelor's Degree - Psychology
LaRoche University
Pittsburgh 1998.08 - 2003.05
Associate's Degree - Hotel/Motel Management
Community College of Allegheny County
Pittsburgh, PA, USA 1993.08 - 1995.12
Certificate - Food Service
Community College of Allegheny County
Pittsburgh, PA, USA1995
Skills
- Mental Health First Aider
- Fast learner
- Organized and Methodical
- able to problem solve
Timeline
Certificate - Positive Psychology in Coaching
Buckinghamshire New University
2022.10 - 2023.04
Team leader
Phoenix Place - Elim Housing Association
2018.05 - Current
Team leader
BYPA - Priory Court, Elim Housing Association
2015.10 - 2018.05
Supported Housing Officer
BYPA - Priory Court, Elim Housing Association
2003.10 - 2015.10
Youth Care Specialist
Circle C Youth & Family Services
2000.11 - 2003.03
Bachelor's Degree - Psychology
LaRoche University
1998.08 - 2003.05
Associate's Degree - Hotel/Motel Management
Community College of Allegheny County
1993.08 - 1995.12
Master of Science - Applied Positive Psychology
Buckinghamshire New University
Certificate - Food Service
Community College of Allegheny County