CHANEL HOLNESS

Responsibilities:

• Curate personalised lifestyle experiences for UHNW clients, ensuring seamless service and fostering exceptional client loyalty.
• Manage personal shopping and luxury sourcing requests for exclusive, high-value items.
• Established and nurtured strategic B2B partnerships to support business growth.

Key Achievements:

• Coordinated a VIP Paris Fashion Week experience for a client, including luxury travel and a suite at The Ritz, tickets for the Alaïa (£13K sale, £2K profit), and Loewe (£15.9K sale, £3.1K profit) shows.

Junior Client Relations Executive

Responsibilities:

• Provide high-touch, personalised service to UHNW and VIP clients across personal shopping, hospitality, and travel.
• Curate bespoke fashion selections, sourcing exclusive and in-demand pieces for private clients.
• Assist senior executives with complex, time-sensitive requests, ensuring absolute discretion and precision.

Key Achievements:

• Strengthened client relationships, resulting in increased client retention and repeat engagement across luxury services.
• Established strategic partnerships that enhanced service exclusivity and elevated the overall UHNW client experience.

Responsibilities:

• Delivered a polished, high-touch front-of-house experience for clients and visitors.
• Coordinated diaries and meetings with precision, ensuring seamless daily operations.

Key Achievements:

• Delivered consistently high client satisfaction through attentive, and discreet front-of-house service.

Responsibilities:

• Delivered personalised wardrobe curation and sourced exclusive luxury items for HNW clients across the UK and internationally.

Key Achievements:

• Onboarded a Black Book client and sourced a Hermès Kelly handbag, generating a £25K first-time transaction.
• Styled a client from Dubai for the Qatar Goodwood Festival (Glorious Goodwood), curating a complete luxury wardrobe within a £12k budget.

Responsibilities:

• Managed a personal book of over 200 UHNW and HNW clients, delivering bespoke fashion, jewellery, and watch experiences.
• Curated bespoke lookbooks, OM sets, and personalised edits to inspire clients and drive engagement.
• Supported made-to-measure and bespoke orders for VIP, and Middle Eastern royal clients.
• Represented Farfetch at events to develop client relationships and drive client acquisition.
• Leveraged Salesforce to track client preferences, purchase history, and behaviour for tailored clienteling.

Key Achievements:

• Generated $3M revenue in 2023 from a 200+ client portfolio.
• Delivered a $200K VIP sale via a curated Cartier and Tiffany & Co. flipbook.
• Reactivated dormant clients, generating £145K (Audemars Piguet) and £86K (strategic lunch engagement).
• Closed a £70K sale by reactivating a top-tier client via WhatsApp, resulting in two Hermès Kelly handbags.
• Onboarded a Black Book client to Farfetch, achieving an £18K first transaction.
• Built long-term client relationships, driving repeat business, and sustained revenue growth in a competitive luxury market.

Responsibilities:

• Delivered weekly trade reports, providing sales analysis, product performance insights, and actionable recommendations to support buying decisions.
• Built and maintained a client book of HNWIs and international royalty, organising and hosting private appointments.
• Assisted the Valentino women’s RTW buying team during seasonal appointments in Milan and Paris showrooms.

Key Achievements:

• Achieved annual sales exceeding £500,000 through personalised clienteling and strategic engagement.
• Executed high-value transactions, including an £84,000 sale to a UHNWI from Qatar.
• Strengthened long-term client relationships, resulting in repeat business and enhanced brand loyalty.

Responsibilities:

• Specialised in high-end designer footwear, representing brands such as Jimmy Choo, Valentino, Céline, The Row, Saint Laurent Paris, Balenciaga, and Gianvito Rossi.
• Delivered exceptional, personalised service to UHNW/HNW clients, providing tailored product recommendations, and styling advice.

Key Achievements:

• Consistently exceeded sales targets through strategic clienteling, and expert product knowledge.
• Developed a high-value VIP client portfolio, generating repeat and high-value transactions.
• Recognised for commercial impact and exemplary service, enhancing brand reputation, and client satisfaction.

Corporate Senior Receptionist - Veale Wasbrough Vizards (03/2011 - 07/2013).

• Managed front-of-house, providing a professional welcome to high-profile clients, and stakeholders.

Stylist & Personal Shopper - Freelance (04/2008 - 02/2011).

• Provided personalised styling and wardrobe consultations, curating looks and seasonal edits tailored to individual clients.

Stylist Assistant / Private PA - Maria Francolini - Freelance Stylist (06/2003 - 05/2008)

• Supported editorial shoots, wardrobe management, and private client styling projects.

Sales Assistant - Kurt Geiger, Selfridges (07/2001 - 07/2010)

• Delivered luxury retail service in a high footfall environment.