Chandrika Dutta
Birmingham,UK
Summary
Focused employee with good organisational and dependable track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Seeks solutions to problems and applies extensive analytical knowledge to findings. Willing to take on greater responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Bar staff
The London and North, JD Wetherspoons
Birmingham
05.2023 - Current
- Boosted customer satisfaction by 25% at JD Wetherspoon, as measured by positivefeedback and customer surveys, by providing comprehensive knowledge of the foodand beverage menu and actively addressing customer queries
- Enhanced overall sales at JD Wetherspoon by 18%, as measured by monthly revenuereports, by implementing effective upselling techniques and training staff in customerengagement strategies
- Reduced operational costs by 15% at JD Wetherspoon, as measured by monthlyexpenditure reports, by implementing effective inventory management systems andstrategies to minimize waste.
Postgraduate Student Ambassador
THE FUTURE WORKS
Coventry
04.2023 - Current
- Boosted online engagement with prospective students by 35% as measured by socialmedia analytics, by actively contributing to the university's social media platformsand marketing campaigns with content about campus life and student experiences
- Expanded reach to prospective students by 50%, as measured by online attendance andfollow-up inquiries, by organizing and hosting virtual information sessions thathighlighted the university's programs and student services
- Contributed to a 20% increase in positive onboarding feedback, as measured by newstudent surveys, by fostering a supportive environment that ensured a positiveintroduction to the university community for newly admitted students.
Creator Intern
THK Jain College
12.2021 - 04.2022
- Enhanced audience engagement by 40%, as measured by likes, shares, andcomments, by brainstorming and developing resonant content ideas and planningstrategic themes that aligned with marketing goals and audience interests
- Produced a diverse range of content, resulting in a 30% increase in web traffic anda 25% growth in social media followers, by creating articles, blog posts, videos,podcasts, graphics, and social media posts tailored to various platforms
- Boosted social media engagement rates by 35% and increased follower count by, as evidenced by social media analytics, by crafting and posting regularcontent on various platforms, actively engaging with followers, responding tocomments, and fostering a brand-centric community.
Concession Abuse Prevention
Amazon
Bengal
02.2019 - 05.2021
- Reduced fraudulent activities by 30%, as measured by a decrease in invalid concessions and abuse incidents, through strategising and managing the resolution of fraud-related issues with proactive oversight and strategic interventions
- Improved a 95% positive customer service rating, as measured by customer feedback, by providing diligent and responsive service, addressing inquiries and concerns promptly, and ensuring a consistently positive customer experience
- Delivered to a 20% improvement in fraud prevention and a 15% elevation in performance benchmarks, as evidenced by internal assessments, by spearheading the development and attainment of performance objectives in alignment with the network's vision.
Education
Masters - English Literature
Coventry University
Coventry/United Kingdom 01.2023 - 04.2024
Bachelors - English
THK Jain College
Kolkata/India 04.2019 - 08.2022
Skills
- SKILLS SUMMARY
- Soft Skills: Flexibility, Leadership, Customer Service, Team Collaboration, Creativity, Critical Thinking , Strong communication
- Hard Skills: Analytical skills, Content Creation, Research, Data Analysis, Project, Management, Budgeting
Languages
English
Fluent
Hindi
Intermediate
Bengali
Fluent
Timeline
Bar staff
The London and North, JD Wetherspoons
05.2023 - Current
Postgraduate Student Ambassador
THE FUTURE WORKS
04.2023 - Current
Masters - English Literature
Coventry University
01.2023 - 04.2024
Creator Intern
THK Jain College
12.2021 - 04.2022
Bachelors - English
THK Jain College
04.2019 - 08.2022
Concession Abuse Prevention
Amazon
02.2019 - 05.2021
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