Chaleka Palmer

• Supporting of patient flow through the department within a timeline principle based on each stage of the patient's encounter, and in line with emergency departmental key performance indicators.

• Liaising with the nurse in charge and senior clinicians to promote the use of alternative admission pathways where appropriate.

• Escalate any delays in line with agreed pathways and trust inter-professional standards document via the appropriate senior staff.

• Ensuring that any external escalations are done within an appropriate time for resolution.

• Monitoring and observing for surges in attenders to department, in conjunction with upper management and forward plans in regards to potential blockages (early escalation).

• Maintaining a robust and frequent reporting line to the upper management to promote effective senior support and accurate reporting of issues.

• Documenting all delays and maintain accurate and comprehensive records to support review and audit.

• Ensure that the physical flow of patients is not compromised by staffing resource.

• Keeping up to date with relevant performance and operational reports.

• Perform any clinical tasks appropriate to my role.

• Monitoring the needs of patients who required admission in relation to specialist beds or pathways support and communicate these needs in a timely fashion.

• Participating in audit activity and be able to providing an end of shift report daily.

• Allocating patient to different wards throughout the trust using various software tools.
• Collecting patients confidential details to be scanned, filed or faxed to their allocated areas.
• Liaise with Doctors, Nurses and Management team to enable a more effective and efficient working environment.
• Booking appointments via telephone and face to face, as well as being flexible with patients availability.
• Arranging patients transportation to enable a safe journey home.
• Working within a fast past environment daily whilst providing excellent service.
• Dealing with high volumes of telephone enquires on a daily basis.
• Petty Cash handling .
• Providing various levels of access to staff within the trust.
• Calculating and inputting numbers on Microsoft Excel to enable accurate daily report.
• Liaising with security in emergency for assistance.
• Working with patients and relatives to understand needs and provide excellent service.
• Managed team of over 200 employees, training, and professional growth of employees.
• Handled day-to-day running of the department, ensuring high levels of productivity and progression.
• Led project management team in delivery of a new project, resulting in substantial results.
• Actively listening to customers' requests, confirming full understanding before addressing concerns.
• Demonstrate respect, friendliness and willingness to help wherever needed by going the extra miles.
• Used Microsoft Word and other software tools to create documents and other communications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Completing bookings and make amendments to tickets to satisfy customers request in change.
• Arranging new transportation for displaced passengers accommodating space on next available coach or booking taxi for passengers to arrive safely at their destination as well as maintaining company's standards.
• Dealing with data inputs and administration tasks.
• Adapting to regular changes.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
• Recommended and upsold new products, resulting in numerous increase in revenue.
• Described and explained details about coach service options to inform customers and guide purchasing decisions.
• Maintained 5 minute call time by using strong listening, consultative and problem-solving abilities.
• Explained charges, fees, terms of sales and service agreements to customers daily.
• Entered customer interaction details in coach tracker software to track lost properties, informing management of the problem and assure customers their issue will be investigated.

• Working in a fast pace demanding working environment.
• Scanning over 500 parcels on a day to day basis.
• Sorting Parcels and taking them to their allocated areas to be loaded onto a trailer.
• Loading, opening, and closing trailers.
• Sorting damaged parcels.
• Mentoring new staffs with parcels and pump truck.
• Working within a team.
• Worked flexible hours; night, weekend, and holiday shifts.

• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Functioned as backup in areas of sales, support, and services.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Provided pricing information to customers regarding specific products.
• Assisted customers with prompt and polite support in-person and via telephone.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Trained new employees on customer service, money handling and organizing strategies.

• Assisting customers with purchases at a busy central London store.
• Working under pressure whilst working during busy lunch periods.
• Followed strict health and safety guidelines.
• Ensure customers have a positive experience.
• Clearing plates and cutlery professionally.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Maintained productive, efficient approach to all tasks.