Ceri Berwick

Caernarfon,Gwynedd

Summary

In my current role as a Business Support Manager, I have developed excellent organisation and communication skills. This role involves booking and securing new clients, helping with the facilitation of training, developing policy and procedure and marketing across relevant professional domains.

In my previous role as Registered Care Manager, I managed an emergency care facility children's home for Wolverhampton Social Services. This role involved managing a team of 15 care workers and ensuring we strove to provide the best possible standard of care to the 2 resident young people. Care planning, risk management and safeguarding were of the utmost importance as well creating a warm & friendly environment that was both responsive and safe. Multidisciplinary working was essential in order to ensure that the young person's previous and future placements were part of the care plan.

I am intuitive and friendly, and I value working in a considerate and compassionate manner.

I am proficient in English and Welsh.

Overview

years of professional experience

Work history

Business Development Manager

Systemic Factors Ltd

Caernarfon, Gwynedd

01.2023 - Current

Offered friendly, efficient customer service and handled challenging situations with ease.
Handled crisis situations effectively, minimising impact on business operations.
Used Microsoft Word and other software tools to create documents and clear communications.
Oversaw record-keeping for company's long-term planning, ensuring accuracy, accessibility and security.
Developed policy and procedures to ensure compliance with government and industry standards.
Facilitated training delivery on virtual platforms.
Roleplayed and fed back to clients on interviewing and active listening skills.
Implemented marketing initiatives for greater brand visibility, diversification and expansion.
Designed strategies to contribute and enhance seamless workflows across different teams and departments.

Registered Manager- Care Home

Wolverhampton Social Services

Pwllheli, Gwynedd

03.2004 - 07.2009

Managed a Wolverhampton-run, Pwllheli-based emergency care facility for up to 2 young people. Young people were placed in our care because it was not possible to place them in larger occupancy children's homes or in foster care. These young people were high risk and extremely emotionally damaged and the focus was on stabilising their care and giving them a footing to ensure a better future pathway.

Education

Bachelor of Science - Psychology

University of Wolverhampton

Wolverhampton

1993 - 1996

NVQ Level 4 - Registered Manager's Award

City & Guilds

2007 - 2008

Skills

Communication skills:

Active listener with an ability to decipher and respond to critical information
Clear and concise report writing
Ability to disseminate information to clients in a clear and straightforward way

Multidisciplinary working:

An understanding of the need for integrated working and the importance of fostering professional links with relevant agencies
An ability to represent both the client and team whilst connecting with other departments, agencies and teams

Team Work:

Ability to work flexibly with adherence to policy and procedure, care standards and departmental expectations
Ability to work in a team with an understanding of the importance of being diligent, kind and supportive

Client Interaction:

Ability to assess and respond to the care needs of clients and put measures in place to ensure care progression
Ability to understand and develop care plans- keeping a focus on their individual and cultural needs
An understanding of the importance of enabling a client to live as independently as possible, respecting at all times their right to dignity and privacy
Ability to both assess and respond to risk and provide care appropriately
An understanding of Safeguarding and the importance of adherence to all protocols

Timeline