CELESTINA EKPERE
DERBY,DERBYSHIRE
Summary
With several years of experience in customer care, I have had the opportunity to collaborate with teams dedicated to providing exceptional service, ensuring client comfort, safety, and satisfaction. I am now seeking a position where I can leverage my skills and expertise to make a meaningful impact and contribute to improving the lives of others.
Overview
20
20
years of professional experience
Work History
HEALTH CARE ASSISTANT
RADAHBAY HOSPITAL
07.2021 - 10.2023
- Taking vital signs; temperature, blood pressure, glucose level
- Measuring patients’ height and weight
- Keeping track of patients' pulse rates
- Helping patients to move around
- Bathing and cleaning up patients
- Making bed and housekeeping
- Feeding patients with meals when required
- Helping the medical team during emergency and ward rounds
- Supported the needs of 5 residents under long-term care.
CUSTOMER SERVICE EXECUTIVE
STALLION GROUP (HYUNDAI MOTORS)
02.2014 - 10.2015
- Receiving phone calls
- Creating database for existing and new clients
- Maintain contacts and follow-up on clients
- Making reservations for clients
- Managed about 20 incoming calls, emails per day from customers
CUSTOMER SERVICE DEPARTMENT HEAD
CITISERVE LIMITED
01.2009 - 01.2010
- Receiving calls, attending to enquiries
- Endorsing of Citiserve wealth builder’s form
- Inputting client’s information
- Going for Citiserve presentations
- Making presentations of Citiserve wealth builders
CUSTOMER SERVICE EXECUTIVE
STALLION GROUP (HYUNDAI MOTORS NIG LTD, LAGOS)
04.2008 - 01.2009
- Maintain contacts and follow-up on Clients
- Making reservations for clients
- Serve as primary contact to enquirers in relation to our work and activities
- Preparing Job cards
- Preparing Estimates for 15 repairs delay
- Preparing gate pass for clients
- Making post service calls to clients
HEAD OF INVESTMENT/ADMIN
GTEN INVESTMENT LIMITED
01.2006 - 01.2008
- Responding to client’s enquiries
- Day to day internal accounts management
- Filing and safekeeping of documentary records
- In charge of all repairs and maintenance
- Resource Supervision and facilities management
- Coordinating travelling and accommodation arrangement for members of staff
- Oversee and co-ordinate office administrative procedures, renew, evaluate and implement new procedures
- Supervision of procurement, supplies and office stock
RELATIONSHIP OFFICER ON POINT OF SALES (POS)
CITISERVE LIMITED
01.2005 - 01.2006
- Problem solving on Point of Sale (POS) Terminals
- Management of existing Customer
- Sourcing for new customers
- Finance and Investment (Treasury)
- Recharge and Billing of POS Terminals
NYSC
INDUSTRIAL TRAINING FUND HEADQUARTERS, JOS
01.2004 - 12.2004
- Budgeting Control
- Recording of Income and Expenditure from Area Offices
- Peer Education Trainer, Reproductive Health and HIV Aids Prevention Project (UNICEF)
Education
MBA - Human Resources Management
LagosStateUniversity
Lagos01.2022
Post-Baccalaureate Diploma - Business Administration
Lagos State University
Lagos01.2011
Higher National Diploma - Accounting
Federal Polytechnic Ilaro
Ilaro01.2002
National Diploma - Financial Studies
Federal Polytechnic Ilaro
Ilaro01.1999
Skills
- Communication Skills
- Active Listening
- Problem-Solving
- Patience
- Time Management
- Conflict Resolution
- Attention to Detail
- Product Knowledge
- Positive Attitude
- Technical Proficiency
Timeline
HEALTH CARE ASSISTANT
RADAHBAY HOSPITAL
07.2021 - 10.2023
CUSTOMER SERVICE EXECUTIVE
STALLION GROUP (HYUNDAI MOTORS)
02.2014 - 10.2015
CUSTOMER SERVICE DEPARTMENT HEAD
CITISERVE LIMITED
01.2009 - 01.2010
CUSTOMER SERVICE EXECUTIVE
STALLION GROUP (HYUNDAI MOTORS NIG LTD, LAGOS)
04.2008 - 01.2009
HEAD OF INVESTMENT/ADMIN
GTEN INVESTMENT LIMITED
01.2006 - 01.2008
RELATIONSHIP OFFICER ON POINT OF SALES (POS)
CITISERVE LIMITED
01.2005 - 01.2006
NYSC
INDUSTRIAL TRAINING FUND HEADQUARTERS, JOS
01.2004 - 12.2004
MBA - Human Resources Management
LagosStateUniversity
Post-Baccalaureate Diploma - Business Administration
Lagos State University
Higher National Diploma - Accounting
Federal Polytechnic Ilaro
National Diploma - Financial Studies
Federal Polytechnic Ilaro
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