Cecilia Harmah
London,United Kingdom
Summary
Trustworthy hospitality
supervisor/manager with over five years of practical experience and a strong, dedicated work ethic. A responsible individual and service-driven professional, passionate about delivering outstanding quality and guest experiences. Self-motivated to consistently provide and achieve first-class results while meeting demanding targets and deadlines. Proven industry experience with a track record of recognition and excellent performance.
Overview
8
8
years of professional experience
Work History
Hospitality Supervisor
Celavi
London , United kingdom
09.2025 - I currently work here
- Observed staff performance and provided feedback to facilitate achievement of team and individual goals.
- Organised and oversaw special events, coordinating with multiple departments to ensure smooth execution.
- Trained newly hired employees on service techniques, company procedures and safety processes
- Managed inventory, placed orders for supplies, and monitored stock levels to maintain optimal operational flow.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation
Head Waiter
Hilton hotel
London , United Kingdom
06.2024 - 09.2025
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Documented customer orders, calculated bills and processed payments.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Advised on menu options based on allergies and preferences.
- Collaborated with management to organise special events and private functions, tailoring services to client needs.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Coordinated seamless communication between kitchen and floor
staff, enhancing service efficiency and customer satisfaction. - Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Led by example in providing high-quality customer service.
Assistant Floor Manager
Ye Grapes
London , Uk
03.2023 - 06.2024
- Monitored staff performance and developed improvement plans.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed report and recommend corrective actions .
CEO OF ASHLEY’S GLAM
Self employed
Accra , Ghana
03.2019 - 12.2022
- Controlled expenses and allocated financial resources to reach budget goals.
- Managed daily salon operations, scheduling staff shifts and overseeing client bookings for optimal service delivery.
- Handled customer complaints with professionalism, resolving issues promptly to maintain a high level of service.
- Managed all areas of salon operations and appearance to maintain aesthetics and quality standards.
- Placed orders and monitored shelf stock to maintain consistent supply and inventory.
- Implemented rigorous hygiene and cleanliness standards across all salon areas, adhering to health and safety regulations.
- Maintained accurate financial records, including cash handling, payroll, and budgeting, ensuring fiscal responsibility.
- Addressed customer problems quickly to meet service standards and increase loyalty and satisfaction.
- Hired, trained and managed staff to comply with regulations, apply best practices and deliver excellent customer services.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preference.
- Resolved customer complaints with professionalism for positive outcomes.
- Oversaw the maintenance of salon equipment, scheduling repairs and replacements as needed to ensure operational efficiency.
- Developed new hair styling techniques using creativity and knowledge of trends.
- Offered nail care services, including manicures and pedicures, focusing on aesthetic appeal and hygiene.
- Monitored industry trends and customer preferences to inform the introduction of new services and products in the salon.
- Trained new stylists and assistants on company best practices and regulations.
- Developed promotional strategies for salon services, increasing client base and revenue.
- Mentored new staff in hair treating and styling to maintain high quality of work.
- Managed appointment scheduling, efficiently handling client bookings and adjustments.
Intern hotel Assistant Manager
E&C Hotel
Accra , Ghana
01.2018 - 01.2019
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
- Provided administrative support to multiple departments, aiding in the smooth running of day-to-day operations.
- Executed administrative tasks under managerial supervision to optimise workflow.
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
- Supported meetings by preparing materials, setting up spaces and taking notes.
- Handled customer inquiries via email and telephone, delivering exceptional service and fostering positive relationships.
- Collaborated with senior staff to develop marketing materials, enhancing brand visibility and engagement.
- Assisted individuals with locating correct personnel or resources for
different concerns - Assisted in organising and planning corporate events, contributing to successful execution and attendee satisfaction.
Education
Diploma of Higher Education -
Accra, GhanaSkills
- Good Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Leadership
- Team leadership and motivation
- Commitment to excellence
- Public speaking
- Analytical and critical thinking
- Strategic planning
- Public Relations
- Project planning and coordination
- Complaint handling and resolution
Contact profile
+447397041475
ashleygrey1950@gmail.com
Fluent in English
Timeline
Hospitality Supervisor
Celavi
09.2025 - I currently work here
Head Waiter
Hilton hotel
06.2024 - 09.2025
Assistant Floor Manager
Ye Grapes
03.2023 - 06.2024
CEO OF ASHLEY’S GLAM
Self employed
03.2019 - 12.2022
Intern hotel Assistant Manager
E&C Hotel
01.2018 - 01.2019