Catherine Louise Lewis
Weynouth,Dorset
Summary
Compassionate Ambulance Care Assistant as well as company Designated Safeguarding Lead committed to providing high-quality patient care and support during transport. Excel in calm and stressful situations, ensuring safety and comfort at all times. Skilled in communication and teamwork, fostering positive relationships with both patients and colleagues.
In previous roles proven to be an accomplished and energetic Retail Store Manager with a solid history of achievement in Customer Service. A motivated leader with strong organisational and prioritisation abilities with a passionate attitude and being able to listen attentively and always display a willing and helpful manner. Dedicated sales professional with over 25 years of experience and demonstrated success in retail management, product presentation, customer service whilst using a variety of different EPOS systems. Experienced Caregiver and retail Manager now seeking a new challenge and rewarding position with a growth-oriented organisation that offers the opportunity for advancement.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Company DSL/Ambulance Care Assistant -Driver
Ambulance Services 24
Andover, Hampshire
07.2023 - Current
- Company Designated Safeguarding Lead, Protected, promoted and safeguarded welfare for children and vulnerable adults.
- Supported paramedics on private events such as Motocross, Lacrosse and London visual arts events as well as repatriations of injured patients from abroad.
- Retrieved and transported patients safely to and from hospital.
- Provided emergency first aid to patients following current EDMS guidelines.
- Worked with multidisciplinary teams at large events and contracted work venues.
- Drove and parked vehicles safely to uphold personal and patient safety.
- Cleaned vehicle daily to comply with Infection Prevention and Control procedures.
- Adhered to health and safety legislation while on duty.
- Attended training to update knowledge in clinical skills and procedures.
- Collected and delivered service users to correct locations within agreed timetable.
- Performed daily visual inspection of ambulances for defects and damage.
- Submitted reports regarding issues and concerns to manager.
Retail Manager
RESPONSIBILITIES
Blackwater, Hampshire
11.2014 - 07.2023
- Conducted staff appraisals and promoted ongoing professional development.
- Motivated and led team members to consistently exceed store sales targets month-on-month.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Recruited and trained 20+ staff members and volunteers, leading by example to consistently elevate store standards.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Analysed sales figures, identifying areas to improve and implementing remedial action.
Help Desk Operative
Pride/ Interserve – Sandhurst
Sandhurst, Bracknell Forest
11.2013 - 11.2014
District Development Manager
Game
Weymouth , Dorset
11.2011 - 04.2013
Education
GCSE -
Weymouth College
Weymouth, Dorset06.1992
GCSE -
Weyvalley School
Weymouth, Dorset06.1990
Skills
- First Aid and CPR
- Dynamic risk assessment
- Manual patient handling
- Patient monitoring
- Infection Prevention and Control
- Patient-centred care
- Stretcher transfers
- Time management
- Problem solving
- Performance development planning using SMART strategies
- Staff mentorship and training
Additional Information
- TQUK Level 2 Safeguarding, Prevent & British Values
- Designated Safeguarding Lead (DSL)
- TQUK Level 1 & 2 in Mental Health Awareness
- Awarded retail manager of year in 2016, 2018 & 2022
- NVQ Retail level 1,2 & 3
- NVQ Customer service level 1 & 2
- First Aid - Present
- Understanding RIDDOR-Present
- Conflict resolution-Present
- Information Governance-Present
- Mental Health Awareness-Present
- Lone working-Present
- Health, Safety & welfare-Present
Certification
- Special Constable for Dorset Police
- 100% on quarterly mystery shopper experiences'
- Stock loss prevention course
- Awarded centre of excellence
Timeline
Company DSL/Ambulance Care Assistant -Driver
Ambulance Services 24
07.2023 - Current
Retail Manager
RESPONSIBILITIES
11.2014 - 07.2023
Help Desk Operative
Pride/ Interserve – Sandhurst
11.2013 - 11.2014
District Development Manager
Game
11.2011 - 04.2013
GCSE -
Weymouth College
GCSE -
Weyvalley School
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