Catherine Smith

• Restrain and administer medication to animals following veterinary instruction with due care and attention.
• Carry out thorough animal initial triage health checks, recording results for further veterinary assessment.
• Clean and maintain animal enclosures and provide enrichment with varying surroundings and substrates through the individuals rehabilitation journey.
• Monitor and document animal health, diet and behaviours to identify and address trends via written and online records.
• Hand rearing experience of orphaned birds and mammals.
• Performing euthanasia of sick or injured animals via injection when necessary.
• Overseeing the induction, training and support of year long students and volunteers.
• Aiding with the training of new employees via coaching and mentoring sessions.
• Communicating and liaising with members of the public when searching for new release sites.
• Create and perform information presentations to university students, RSPCA ARO's and members of the public.
• Aware of health and safety and biosecurity in a hospital environment and adhere to all relevant protocols.

See above

• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Maintained calm demeanour and professionalism during high-volume periods and customer disputes.
• Promoted to bar supervisor during evening shifts. Responsibilities including the handling and distribution of the cash flow in the tills and the management and delegation of tasks to employees.
• Maintained bar stocks, replenishing daily as necessary.