MELISSA JACKSON
Dromore,Down
Summary
Highly motivated and adaptable professional with extensive experience in customer service, strategic planning, and team supervision. Demonstrates exceptional skills in communication, critical observation, and establishing interpersonal relationships. Proven track record in health and safety compliance, quality assurance, and performance management. Adept at handling complaints, processing refunds and exchanges, and ensuring customer satisfaction through effective issue resolution. Committed to continuous improvement and inspiring leadership while maintaining a strong focus on financial management and sales strategy implementation. Career goal: to leverage extensive product knowledge and motivational communication skills to drive organisational success.
Overview
9
9
years of professional experience
Work History
Counter assistant/Kitchen staff member
Brownes
Dromore, Down
02.2025 - Current
- Enhanced store cleanliness with diligent maintenance tasks.
- Handled cash transactions, ensuring accurate accounting at end of shift.
- Performed opening and closing procedures as per company policy, ensuring store readiness every day.
- Assisted colleagues during busy periods to maintain smooth operation of outlet.
- Prepared food items as per orders, maintaining taste consistency and quality standards.
- Demonstrated knowledge of products and services for improved customer trust in company offerings.
- Served customers quickly during peak hours to minimise waiting time.
Assistant Manager
Slim Chickens
Lisburn, Down
09.2024 - 02.2025
- Implemented promotional strategies for increased footfall during holiday seasons.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in our brand.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Managed daily operations to ensure smooth running of the shop floor.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Provided support to manager during audits, ensuring accurate reports.
Supervisor
Welcome Break
Hillsborough, Down
02.2024 - 07.2024
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Conducted performance appraisals with employees for career development discussions.
- Delegated tasks appropriately, achieved balanced workload among team members.
Manager/Administrator
AMAVI Tattoo and piercing
Banbridge, Down
08.2023 - 02.2024
- Streamlined routine tasks through automation, freeing up valuable time for more strategic initiatives.
- Led weekly department meetings, fostering open communication and transparency within the team.
- Orchestrated training programmes for new recruits, ensuring a smooth orientation process.
- Negotiated contracts with suppliers leading to substantial cost savings for the organisation over time.
- Implemented robust data protection measures to safeguard sensitive company information.
- Developed a new document tracking system, enhancing office efficiency.
- Maintained comprehensive records of all administrative expenses, ensuring financial accountability.
- Ensured timely completion of projects by overseeing task delegations.
Customer assistant
Lidl
Banbridge , Down
01.2023 - 08.2023
- Increased sales through suggestive selling techniques.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Stocked shelves regularly for easy access to products by customers.
- Ensured health and safety regulations complied within work premises at all times.
- Handled cash transactions accurately, enhancing trust between business and clientele.
CARE WORKER
Sage Care
London
03.2022 - 05.2022
- Provided advice and support to large volume of clients on varied problems
- Helped service users to improve independence and enhance daily living
- Developed person-centred risk assessments to support health and safety of clients with extreme behavioural disorders
- Implemented support plans to address needs of vulnerable clients
- Dispensed medication meticulously updating records and proactively replenishing prescriptions
- Supported clients with complex conditions to live full and balanced lives, including clients with autism and dementia
- Maintained daily routines and enabled continued independence
- Engaged clients in activities and conversations to improve quality of life
- Helped service users retain individuality and personal dignity
- Assisted clients with toileting, bathing, dressing and brushing teeth to maintain hygiene and dignity
- Protected clients from significant harm, abuse or neglect by following company whistleblowing policy to raise concerns about clients or fellow carers
- Prepared clients' meals to match medical and nutritional specifications
- Handled household chores, shopping and administration for clients
- Supported clients from diverse backgrounds with empathy and cultural sensitivity
- Kept families up to date on patient progress, needs and wellbeing
- Operated hoists, wheelchair and mobility aids enabling clients to complete errands and attend appointments.
CLEANER
Houskeep
London
10.2021 - 03.2022
- Deep cleaned kitchen and bathroom spaces with effective hygiene and infection control procedures
- Replenished paper towels and sanitiser stations efficiently
- Mopped and polished floors using specialised equipment to avoid scuffing and scratching sensitive surfaces
- Sanitised cooking areas and washrooms to remove pathogens and stains
- Used chemicals responsibly to create pristine ovens and cookers
- Dusted and polished antique furniture and objects to remove residue and dirt
- Arranged furniture and items after cleaning to suit clients' preferences
- Tested and refilled air purifiers to maintain fresh indoor environments.
CARE WORKER
Sage Care
London
10.2019 - 10.2021
- Handled household chores, shopping and meal prep
- Updated and delivered care plans tailored to client needs and interests, incorporating hobbies and social visits
- Supported clients from diverse backgrounds with empathy and cultural sensitivity
- Helped service users retain individuality and personal dignity
- Supported clients with complex conditions to live full and balanced lives, including clients with autism and dementia
- Prepared clients' meals to match medical and nutritional specifications
- Engaged clients in activities and conversations to improve quality of life
- Operated hoists, wheelchair and mobility aids enabling clients to complete errands and attend appointments
- Kept families up to date on patient progress, needs and wellbeing
- Protected clients from significant harm, abuse or neglect by following company whistleblowing policy to raise concerns about clients or fellow carers
- Assisted clients with toileting, bathing, dressing and brushing teeth to maintain hygiene and dignity
- Maintained daily routines and enabled continued independence
- Dispensed medications as directed by medical providers, maintaining clear and accurate records
- Worked with clients with physical, emotional and cognitive impairments
- Cared for clients with limited mobility, operating hoists and mobility aids with precision
- Maintained dignity and respect while supporting clients with toileting, incontinence care, catheter bag replacement and showering
- Supported clients in wheelchairs to navigate home and attend appointments using hoist systems
- Promoted client independence and empowerment through completion of daily living tasks, including meal preparation, paying bills and attending social events and appointments
- Tracked client progress and symptoms with comprehensive notes to inform treatment plans
- Managed elderly care patients adherence to COVID-19 protocol, minimising physical contact with family members and enforcing social distancing and PPE use
- Administered medication and modified texture diets in line with strict schedules
- Encouraged clients to contribute to daily care planning, promoting person-centred approach to improve holistic wellbeing.
SANDWICH ARTIST
Applegreen
Hillsborough
12.2018 - 10.2019
- Created sandwiches with swift ingredients selection and active listening to ensure order accuracy
- Employed strong attention to detail when compiling orders, taking extra care with ingredients and allergen information
- Monitored stock levels and helped order ingredients based on sales trends and company promotions
- Completed rigorous cleaning of food preparation and dining areas
- Identified areas to improve store performance, including displaying new marketing collateral for popular product lines
- Provided nutritional advice and menu recommendations reflecting customer preferences, demonstrating strong product knowledge
- Built rapport with regular customers by remembering their order preferences and striking up conversations
- Took on key holding responsibilities to assist with store opening and closing procedures, checking tills and maintaining budget records
- Baked bread and cookies daily, closely following recipes and quantities to create high-quality products and minimise wastage
- Completed corporate catering and special events orders, building platters for party
- Boosted profits by upselling sides and drinks, adapting suggested items to style of customer orders
- Coordinated deliveries each week, carefully inspecting products for highest quality
- Balanced tills consistently with accurate order taking, cash handling and POS navigation
- Efficiently deep cleaned kitchen, toilets and surrounding areas
- Monitored refrigeration systems and conducted regular temperature checks to uphold food safety
- Rotated stock with First-In First-Out method to effectively minimise wastage
- Ordered stock items weekly and analysed sales trends to meet availability requirements
- Systematically stored and replenished high volumes of stock.
CUSTOMER SERVICE ASSISTANT
Applegreen
Hillsborough
12.2018 - 10.2019
- Analysed customer satisfaction levels and developed improvements to drive service quality
- Investigated and addressed complaints to minimise customer service disruption and business losses
- Contributed to thriving sales team with outstanding customer service, hitting all performance targets for service and sales
- Kept customer financial information and records confidential to prevent unauthorized access
- Conducted security checks and credit enquiries before selling restricted goods
- Upsold and cross-sold associated products to returning customers to increase revenue
- Educated customers about policies, item availability and pricing
- Handled basic enquiries with direct approach and escalated serious issues to higher-level assistance.
CARE ASSISTANT
Four Seasons Care Homes
Banbridge
08.2017 - 06.2018
- Working Hours - 8:00am till 8:00pm, 4 ½ days a week
- Within Seapatrick Care home I worked mainly worked within one of the two Dementia Units however I worked within both Dementia units as well as their general unit during my employment
- Worked with clients with physical, emotional and cognitive impairments
- Cared for clients with limited mobility, operating hoists and mobility aids with precision
- Engaged clients in activities and conversations to improve quality of life
- Kept families up to date on patient progress, needs and wellbeing
- Operated hoists, wheelchair and mobility aids enabling clients to complete errands and attend appointments
- Helped service users retain individuality and personal dignity
- Protected clients from significant harm, abuse or neglect by following company whistleblowing policy to raise concerns about clients or fellow carers
- Assisted clients with toileting, bathing, dressing and brushing teeth to maintain hygiene and dignity
- Updated and delivered care plans tailored to client needs and interests, incorporating hobbies and social visits
- Maintained daily routines and enabled continued independence
- Supported clients with complex conditions to live full and balanced lives, including clients with autism and dementia
- Supported clients from diverse backgrounds with empathy and cultural sensitivity
- Implemented care directives established by clinical team members
- Completed and submitted clinical documentation following facility protocols and compliance standards
- Handled activities of daily living for patients unable to manage personal hygiene
- Monitored patients for signs of distress or decompensation and notified supervisory staff members
- Focused on patient comfort with friendly conversations, answers to questions and personalised support for individual needs
- Kept detailed daily record of patient's care plan covering medications, behaviour changes and incidents
- Supported patient privacy with discrete healthcare service and strict adherence to confidentiality requirements.
WAITRESS
Captain Cooks café
Banbridge
09.2016 - 12.2016
- Working Hours - 7:30am - 10pm, 5 days a week
- I was trusted to take the orders and handle money
- I was also trusted and left responsible of the business, I was left to work through my duties independently
- Cleaning and maintaining hygiene
- Supported team with food preparation and cleaning prep areas
- Communicating with a vast range of people
- Handled customer feedback and complaints calmly and diplomatically
- Checked available food and drinks before placing client orders
- Contributed to 5-star rating by providing consistent service and going extra mile for each guest
- Recommended food and beverage pairings to guests to match tastes and preferences
- Prepared receipts and processed payments accurately
- Welcomed guests with warmth and professionalism
- Initiated transactions and recorded customer orders using POS system
- Memorised customer food and drink orders with 100% accuracy
- Prepared and served beverages to clients after taking orders
- Cleaned communal restaurant areas and tables regularly to uphold hygiene standards
- Supported kitchen staff by plating starters and side dishes to improve turnaround times
- Informed customer of serving time and other necessary notice such as availability and possible allergens
- Enquired about customer needs at regular intervals and promptly resolved complaints
- Maintained high levels of presentation, hygiene and enthusiasm
- Cleared tables between guests to prepare for new customers
- Paid attention to the body language of customers and proactively asked if customers wanted refills or dessert
- Calculated and presented accurate bills and accepted customer payments
- Coordinated with the team, made sure the orders of each table were promptly taken and delivered as soon as they were ready.
Education
LEVEL 3 Communications - Communications
Southern Regional College
Banbridge, DownBTEC LEVEL 2 - Maths
Southern Regional College
Banbridge, DownGCSEs -
Rathfriland High school
Rathfriland, DownSkills
- Motivational
- Organised
- Adaptable
- Customer-focused
- Knowledge of IT
- Willingness to learn
- Strategic planning
- Communication skills
- Critical observation
- Establishing interpersonal relationships
- Time management
- Dealing with complaints
- Health and Safety Compliance
- Customer Service
- Product knowledge
- Refund and exchange processing
- POS Systems
- Attention to Detail
- Leadership
- Issue resolution
- Training and Development
- Quality Assurance
- Performance Management
- Financial management
- Motivational communication
- Customer rapport
- Sales strategy implementation
- Inspiring leadership
- Inventory oversight
- Team supervision
- Recruitment and hiring
- Continuous improvement
Additional Information
- EDUCATION BTEC Jun 2017 Southern Regional College, Banbridge Level 2 Essential skills Maths - passed LEVEL 3 HEARING AND LISTENING, COMMUNICATION COURSE, BANBRIDGE Feb 2017 Southern Regional college, Banbridge GCSE Jun 2015 Rathfriland High School, BTECs Performing Arts- 2A
- ICT- B Religious Education- B English- C Science- C French- C History- C
Custom
Hobbies and Interests, Volunteering is a massive interest of mine, I volunteer continuously within my church, throughout the year I would volunteer within the following; Boy/Girls Brigade Youth fellowships Youth club Audio and visual IT system
Personal Information
- Nationality:
- Date of birth: 22/10/1998
Timeline
Counter assistant/Kitchen staff member
Brownes
02.2025 - Current
Assistant Manager
Slim Chickens
09.2024 - 02.2025
Supervisor
Welcome Break
02.2024 - 07.2024
Manager/Administrator
AMAVI Tattoo and piercing
08.2023 - 02.2024
Customer assistant
Lidl
01.2023 - 08.2023
CARE WORKER
Sage Care
03.2022 - 05.2022
CLEANER
Houskeep
10.2021 - 03.2022
CARE WORKER
Sage Care
10.2019 - 10.2021
SANDWICH ARTIST
Applegreen
12.2018 - 10.2019
CUSTOMER SERVICE ASSISTANT
Applegreen
12.2018 - 10.2019
CARE ASSISTANT
Four Seasons Care Homes
08.2017 - 06.2018
WAITRESS
Captain Cooks café
09.2016 - 12.2016
LEVEL 3 Communications - Communications
Southern Regional College
BTEC LEVEL 2 - Maths
Southern Regional College
GCSEs -
Rathfriland High school
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