Catherine Simmonds
Birkenhead,Wirral
Summary
Dedicated Senior Young Person's Housing Officer with strengths in multi-agency collaboration and client advocacy. Supports teams in delivering high-quality services, ensuring compliance with tenancy agreements. Champions client empowerment through tailored life skills and tenancy support, fostering independence and resilience.
Overview
20
20
years of professional experience
Work History
Senior Young person's housing officer
Magenta Living
Birkenhead, Wirral
2022.08 - Current
- Supporting the line manager with the smooth running of the scheme.
- Supporting staff to deliver a smooth service to clients, using the MainStay system.
- Working closely with other professionals, such as the leaving care team, youth offending team, police, and housing options, to support clients on a day-to-day basis.
- Delivering support to clients such as life skills, money management, and tenancy support.
- Managed tenant compliance with the contract of licence agreement, monitoring rent payments, and service charges.
- Coordinate with maintenance teams to schedule repairs, prioritising urgent issues, to ensure tenant safety and comfort.
- Helping clients apply for housing by assisting them in completing paperwork and requirements.
- Supporting clients with the use of the MainStay system by completing assessments, support plans, and referrals for suitable accommodation.
- Review and update risk assessments regularly, minimising potential hazards within the scheme.
- Managing tenancy terminations, conducting exit interviews and ensuring rooms were ready for re-allocation promptly.
- Liaised with local authorities and external agencies to support tenants with additional needs, facilitating access to community resources.
Young persons housing officer
Magenta Living
Birkenhead, Wirral
2019.12 - 2022.08
- Helped clients apply for housing by assisting in completing paperwork and requirements.
- Facilitated tenancy move-ins and move-outs, facilitating process and requirements.
- Mediated disputes between tenants, resolving conflicts in a timely and effective manner to maintain community harmony.
- Organised and delivered tenant induction sessions, providing essential information on rights, responsibilities, and available support services.
- Conducted regular property inspections to maintain safety standards and identify necessary repairs or maintenance.
- Supported clients with applications for necessary welfare payments and housing benefits to provide accessibility of resources.
- Reviewed and updated client personal risk assessments and support plans regularly, minimising potential hazards and assessing support needs.
Customer Care Assistant
McDonalds
Birkenhead, Wirral
2018.02 - 2019.12
- Offering customers a warm welcome and anticipating their needs.
- Cleaning the dining area, monitoring levels of cleanliness, and ensuring the smooth running of the restaurant area.
Supporting manager of NHS beds
Riversdale Nursing home
West Kirby , Wirral
2016.11 - 2017.03
- Supported up to 10 clients over a 10-week period, who had been discharged from hospital following injury at home, to gain access to services such as occupational therapy, medication setup, home delivery, incontinence team, and care teams, so they could safely return home.
Deputy manager/ senior care assistant
The Dales Care Home
West Kirby, Wirral
2006.04 - 2016.07
- Creating and updating care plans and risk assessments personalised to clients.
- Liaising with professionals such as the district nurse and GP.
- Ensuring the smooth running of the home.
Education
NVQ Level 3 - Customer care
City & Guilds
2012-01
NVQ Level 4 - Health and social care
City and guildes
2010-01
NVQ Level 2 - Health and social care
City and guildes
2004-01
NVQ Level 1 - Buisness Studies
Wirral Met college
Wirral2002-01
GCSEs -
St Marys Catholic school
Wallasey, WRL2000-01
Skills
- Client relationship management
- Risk assessment
- Tenancy support
- MainStay system
- Compliance monitoring
- Support planning
- Client advocacy
- Resilient under pressure
- Multi-agency working
- Tenant relationship building
Timeline
Senior Young person's housing officer
Magenta Living
2022.08 - Current
Young persons housing officer
Magenta Living
2019.12 - 2022.08
Customer Care Assistant
McDonalds
2018.02 - 2019.12
Supporting manager of NHS beds
Riversdale Nursing home
2016.11 - 2017.03
Deputy manager/ senior care assistant
The Dales Care Home
2006.04 - 2016.07
NVQ Level 3 - Customer care
City & Guilds
NVQ Level 4 - Health and social care
City and guildes
NVQ Level 2 - Health and social care
City and guildes
NVQ Level 1 - Buisness Studies
Wirral Met college
GCSEs -
St Marys Catholic school