catherine powell

• Followed opening, closing and shift changeover procedures for seamless operations.
• Coached team members through new or difficult workflows.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

i worked there for 9 years started off as a waitress and eventually moved up to team leader.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Coached team members through new or difficult workflows.
• Delegated tasks to make best use of individuals' skills.
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Led shifts and motivated team to drive sales.
• Supported new hires through onboarding process for speedy and successful training.