Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Catherine Lawrence

Coventry,West Midlands

Summary

Retail professional with focus on assisting customers, maintaining store presentation, and handling transactions. Adept at product knowledge, addressing customer queries, and supporting promotional activities to drive sales. Strong team player with commitment to delivering exceptional service in fast-paced retail environment.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Home Bargains
Coventry, Warwickshire
09.2025 - Current
  • Assisted customers in finding products and provided detailed information to enhance shopping experience and drive sales.
  • Assisted customers in selecting products that best fit their personal needs and preferences.
  • Resolved customer queries using active listening and problem-solving skills.
  • Maintained organised shelves and created visually appealing displays through regular tidying and visual merchandising.
  • Managed stock levels on shop floor and updated displays to enhance visual appeal and attract customer attention.
  • Restocked items on shelves to ensure product availability for customers. and organised displays to keep stock looking professional.

Education

Foundation Degree in Science - Allied Health Professions

Coventry University
Coventry
01-2025

Skills

  • Customer service
  • Face-to-face selling
  • Product recommendation
  • Customer relationship management
  • Problem resolution
  • Complaint handling
  • Active listening
  • Visual merchandising
  • Multitasking efficiency
  • Cash handling

Accomplishments

  • Planned and coordinated a fund raising project during my time in NCS after finishing year 11 resulting in raising enough money that was donated to a hostel in my old home town.

Timeline

Retail Sales Associate

Home Bargains
09.2025 - Current

Foundation Degree in Science - Allied Health Professions

Coventry University
Catherine Lawrence