Catherine Ferry
Harrogate,North Yorkshire
Summary
Detail-oriented Recruitment Specialist with expertise in data analysis and operational efficiency. Delivered enhanced team productivity through strong organisational, prioritisation, and time management skills developed in remote work environments. Focused on fostering team collaboration and improving administrative processes while training and mentoring staff.
Overview
27
27
years of professional experience
1
1
Certification
Work history
Senior Recruit Administrator
College Of Policing
Harrogate, North Yorkshire
2023.12 - Current
- My current role is assisting all candidates wishing to join the police force, this is for all 43 forces across the UK.
- Ensured candidates' microphones and videos functioned correctly for application recordings, facilitating progression to the next stage of their journey to become a police officer.
- Managed candidate and force emails to facilitate application progress.
- Facilitated assessment process by manually resending links to assessors when issues arose.
- I deal with assessors expense on a daily basis and check that the information they have provided is correct and accurate and then I log this onto a spreadsheet which identifies if there is any duplicates, Once I am sure that they are correct, I think confirm them via email and then they can be processed for payment.
- Chaired Recruit team meetings to enhance communication and collaboration.
- Managed daily COP events, monitoring live assessment centres to ensure timely completion of tasks, including event closure, QA notifications, results release to forces, and candidate survey distribution.
- Responded to public queries within a 48-hour timeframe to ensure satisfaction.
- Covered team responsibilities during absences to maintain workflow and meet deadlines.
Senior Exams Administrator
College Of Policing (formally Centrex)
Harrogate, North Yorkshire
2018.03 - 2023.12
- Managed the smooth running of the NIE Exams & NPPF Sergeants & Inspectors Exams required for police officers' promotions, ensuring they possessed the necessary knowledge.
- Ran the exams as a paper exercise across various locations in 43 police forces, accommodating 2000 to 5000 candidates per exam and coordinating sufficient staff and invigilators.
- During this time covid hit and and it was decided that exams would be online, we had to trial it and find a way that worked and all the forces had to be trained on the AIMs system and allocating and verifying candidates onto the exam platform, there was lots of teething problems which were ironed out along the way. We ran 4 NIE exams a year and also 2 NPPF sergeants exam and 2 NPPF Inspectors exams which was an increase as we only used to do 1 NPPF Sergeants & NPPF Inspectors exam per year, so this was increase in workload but the forces were very happy about he outcome of online exams.
- Streamlined office operations by implementing efficient administrative procedures.
- Ensured data accuracy through regular database audits, supporting seamless operations and decision-making.
Accounts payable clerk
Centrex (formally know as NPIA)
Harrogate , North Yorkshire
2013.03 - 2018.03
- Managed expenses for all Centrex staff, including senior management, ensuring compliance with budgetary constraints.
- Ensured timely processing and payment of invoices by due dates, contributing to positive supplier relationships.
- I also did weekly payment runs and ensured that it ran smoothly and was done at 2pm exactly.
- Communicated effectively with internal teams regarding payment schedules and terms.
- Collaborated closely with procurement team to ensure purchase orders matched invoices.
- Liaised with suppliers for resolution of invoice discrepancies.
- Ensured adherence to company policies whilst processing payments.
- Maintained confidentiality of sensitive financial information.
- Prepared detailed expense reports for management review.
- Managed database of supplier invoices to prevent duplication.
- Assisted Accounts Receivables by contacting customers to process card payments over the phone during staff absence.
- Resolved payment issues promptly, enhanced customer relationships.
- Communicated effectively by telephone to establish and maintain strong relationship with customers and suppliers.
- Reliably met aggressive deadlines in time-pressured environment.
- Controlled employee expenses in line with operating procedures and associated regulations.
- Liaised with staff to process expense claims.
- Adding information to the month end accruals to ensure figures are correct.
Estates Finance Assistant
NPIA
Harrogate , North Yorkshire
2005.03 - 2013.03
- I dealt with all of the Estates invoices for all of the 5 sites that we own.
- Maintained confidentiality of sensitive financial information as part of ethical work conduct.
- Resolved customer queries regarding billing issues leading to improved customer satisfaction.
- Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels.
- Ensured timely payment to suppliers by processing invoices promptly.
- Recorded financial transactions in internal databases accurately.
- Entered transactions into internal databases.
Accounts receivable clerk
NPIA
Harrogate, North Yorkshire
2003.09 - 2005.03
- I produced manual invoices and also had to log them on a spreadsheet and take a copy to keep in our files and then post them out to the customer.
- I also dealt with enquires from customers who rang with issues and I had to ensure that I would help them with these issues which could be that they had not received their invoices and also could I send a copy to them.
- Managed complex filing systems for streamlined document retrieval.
- Supported team members during busy periods, promoting collaborative work environment.
- Maintained confidentiality with all business and customer information.
Administrative officer
Brown Shipley Stockbrokers
Harrogate, North Yorkshire
2002.04 - 2003.08
- Data inputting information from deal slips to create contract notes and checking clients accounts on a regular basis. I designed and implemented a more efficient filing system for the deal slips in number order enabling easier future reference when dealing with customer queries.
- I communicate with executives and customers about accounts and resolving any queries that they might have.
Credit control officer
Hanson Aggregates
Wetherby, West Yorkshire
1998.11 - 2002.03
- Inputting data from purchase orders.
- Matching up purchase orders to invoices, checking the information is correct to ensure prompt payment to suppliers.
- Collecting information for monthly accruals done manually at the end of each month within the set deadlines.
- Keep records of managers authorities and checked each invoice to validate authorisation.
- Deal with queries via the telephone, by letter and face to face with customers and managers to ensure queries are resolved and recorded appropriately.
Education
GCSEs - 7 GCSE’s
Rossett high school
Harrogate None - Excel XP Intermediate
Harrogate College
Harrogate 2006
None - Excel XP introduction
Harrogate College
Harrogate 2006
RSA - Type processing 1 of part 2
Harrogate College
Harrogate 1997
RSA - Text processing 1 part 1
Harrogate College
Harrogate 1997
RSA - Initial text processing
Harrogate College
Harrogate 1996
NVQ Level 2 - Business Administration
Harrogate Training Services
Harrogate 1995
RSA - C,L.A.I.T
Harrogate College
Harrogate 1994
Skills
- Recruitment oversight
- Microsoft office & excel proficiency
- Recruitment oversight
- Metis utilisation
- Organisation and prioritisation
- Time management as I currently have been a home worker for the last 5 years
- Attention to detail
- Team collaboration
- Team communication tools
- Data analysis
Certification
Full Driving licence and car owner
Affiliations
- Spending time with my family and also walking my dog Ozzy in the Yorkshire Dales
- Going to VW campervan festivals with my family
- Travelling
- Going to the gym
Accomplishments
My greatest achievement is my children watching them go to university and then onto see where life takes them on their next exciting chapter.
Timeline
Senior Recruit Administrator
College Of Policing
2023.12 - Current
Senior Exams Administrator
College Of Policing (formally Centrex)
2018.03 - 2023.12
Accounts payable clerk
Centrex (formally know as NPIA)
2013.03 - 2018.03
Estates Finance Assistant
NPIA
2005.03 - 2013.03
Accounts receivable clerk
NPIA
2003.09 - 2005.03
Administrative officer
Brown Shipley Stockbrokers
2002.04 - 2003.08
Credit control officer
Hanson Aggregates
1998.11 - 2002.03
GCSEs - 7 GCSE’s
Rossett high school
None - Excel XP Intermediate
Harrogate College
None - Excel XP introduction
Harrogate College
RSA - Type processing 1 of part 2
Harrogate College
RSA - Text processing 1 part 1
Harrogate College
RSA - Initial text processing
Harrogate College
NVQ Level 2 - Business Administration
Harrogate Training Services
RSA - C,L.A.I.T
Harrogate College