Catherine Dickie

Hamilton,South Lanarkshire

Summary

Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Dedicated student seeking flexible retail position. Ready for practical experience and enthusiastic about helping others. Prepared to learn and support team.

Overview

years of professional experience

Work history

Sales assistant

Hamilton, South Lanarkshire

2022.10 - Current

Followed company procedures and guidelines for smooth retail operations.
Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Worked energetically to maintain efficient operations during peak trading hours.
Tagged products quickly and accurately with price tags and stickers.
Carried out active selling from initial customer greeting.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Helped customers obtain specialised help for refunds and exchanges.
Built lasting relationships with clients through customer service interactions.
Assisted customers with product selection and sales, recommending items to increase transaction value.
Organised displays to promote inventory and encourage customer purchases.
Promoted customer loyalty scheme at checkout.
Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Inspected products for damages and expiry dates before processing refunds.
Designed visually pleasing in-store and window displays to increase footfall.
Engaged customers to enhance in-store experience and provide outstanding customer service.
Managed customer lines for minimum wait times and high satisfaction.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Kiosk worker

Motherwell Football Club

Motherwell, North Lanarkshire

2022.02 - 2023.11

Demonstrated product usage and features to customers.
Complied with Health, Safety and Food Hygiene regulations to avoid contamination.
Achieved sales, delivery speed and wastage targets to increase store revenues.
Accepted card, cash and cheque payments in POS register system.
Removed dirty dishes and cleaned tables after customers finish eating.
Understood and followed customer care training, quality systems and procedures.
Engaged customers to enhance in-store experience and provide outstanding customer service.