Catherine Day

• PA support to two Company Directors across multiple businesses.
• Diary management.
• Liaised with service providers to maintain smooth operations across office, hotel, pubs, and restaurants.
• Coordinated logistics for events, managing vendors and scheduling to ensure successful execution.
• HR administration – process new starter paperwork, minute taking at disciplinary and grievance meetings, terminations, coordinating/authorising holiday requests.
• Recruitment – placing adverts and interviewing candidates.
• Calculate and verify employee hours worked in readiness for payroll processing.
• Processed and managed invoices for accuracy and timely payments, supporting financial integrity..

• Managed sales orders and customer requests, ensuring timely processing and fulfilment.
• Produced quotes, pro forma invoices, and purchase orders to support sales activities.
• Liaising with Operations, Finance and Export departments to ensure timely execution.
• Provided proactive administrative support to Senior Sales Director–Middle East & Africa and Account Manager-EMEA, facilitating smooth operations.

• Delivered proactive, comprehensive, and confidential support to HR Director, facilitating effective decision-making.
• Assisted HR Leadership Team by issuing critical HR documents to the Board, including service agreements and terms changes, enhancing governance.
• Functioned as HR Administrator from 2011, overseeing new starter input, offer letters, and contract production.
• Managed busy, dynamic diaries and email inboxes, ensuring timely communication and organisation.
• Coordination of monthly Board Reports.
• Assisting with Corporate Governance documentation.
• Provided administrative support to Managing Director until retirement in 2016.

• Coordinated appointments and meetings, optimising Directors' schedules for enhanced time management.
• Organised travel arrangements and accommodation, ensuring seamless logistics for business trips.
• Provided secretarial support to Directors, facilitating effective communication and decision-making.

• Ensured adherence to legal entity standards during client underwriting.
• Processed and completed deals within target and service level agreements.
• Ensured document compliance with company guidelines and Consumer Credit Act, exercising discretion.

• Led team of international payments to ensure efficient processing. of ‘International Payments’ at Bristol District Service Centre.
• Reviewed and rewrote procedures, created training guide, coached calls, conducted role-plays, ran classroom sessions, provided 1-1 feedback, and shared best practices. Regarded as a specialist to resolve all issues relating to staff, customers etc.
• Resolved problems and achieved productivity aligned with head office migration model through effective daily management and reporting of statistics.
• Branch Network roles included: Chief Cashier, Lending Officer, Business Development Officer, PA to Financial Planning Manager, manage sub-branch, increasing revenue and customer service satisfaction.
• Selected twice for secondment to migrate processes to Sri Lanka, learning new processes to train global colleagues through formal classroom and hands-on training.
• Worked in branch network to support customer transactions., District Service Centre and secondments to Sri Lanka

Current study

Current study

Certificate

Certificate