Carwyn Owen
Pontypool,Torfaen
Summary
Experienced fire and security engineer with a proven track record in system installation, maintenance, and compliance. Demonstrates expertise in preventive maintenance and technical support, consistently meeting service targets to enhance customer satisfaction. Skilled in equipment maintenance, problem solving, and decision making, with certifications including FIA Level 3 Fire and IPAF licence. Adept at managing reactive calls and planned maintenance for both fire and security systems. Career goal: to leverage extensive experience to drive innovation in fire safety compliance and system efficiency. Fire and Security Service Engineer dedicated to improving customer relationships and understanding of systems. Manages preventive and corrective maintenance to minimise faults and enhance reliability. Achieves service and repair targets consistently, driving customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
fire and security engineer
Owen & Sons security Ltd
06.2024 - Current
- installation of all fire and security systems
- commision fire system and security systems
- reactive calls and planned maintenance on both fire and security system
Fire and security service engineer
sps maintenance
06.2022 - 03.2024
- Provided technical support and guidance to clients, enhancing their understanding of equipment operations.
- Performed preventive and corrective maintenance to reduce faults.
- Met daily, weekly and monthly service and repair targets consistently to improve customer satisfaction.
- Documented service interventions in detail, ensuring accurate records for future reference and compliance.
fire and security small works engineer
Marlowe fire and security
10.2021 - 06.2022
- Serviced and maintained fire and security systems
- all aspects of small works for all fire and security systems
Fire and security service engineer
Brunel fire and security
10.2019 - 10.2021
- Provided technical support and guidance to clients, enhancing their understanding of equipment operations.
- Performed preventive and corrective maintenance to reduce faults.
- Met daily, weekly and monthly service and repair targets consistently to improve customer satisfaction.
- Documented service interventions in detail, ensuring accurate records for future reference and compliance.
Fire and Security Service Engineer
Tremorfa Ltd
10.2017 - 10.2018
- maintenance and service of fire and security systems
- Small works of fire and security systems
- Reactive calls for fire and security systems
- Provided technical support to clients
- Accomplished daily, weekly, and monthly SLA targets.
Skills
- FIA level 3 fire
- IPAF license
- ecs
- asbestos awareness
- Equipment maintenance
- Preventive maintenance
- Customer relationship management
- Problem solving
- Time-management
- Decision making
Certification
- full driving Licence
- fia level 3 certified
Timeline
fire and security engineer
Owen & Sons security Ltd
06.2024 - Current
Fire and security service engineer
sps maintenance
06.2022 - 03.2024
fire and security small works engineer
Marlowe fire and security
10.2021 - 06.2022
Fire and security service engineer
Brunel fire and security
10.2019 - 10.2021
Fire and Security Service Engineer
Tremorfa Ltd
10.2017 - 10.2018