Carter Thomas-Thompson
Boston,Lincolnshire
Summary
A Dedicated professional with a strong foundation in customer service and work based relationship management, complemented by developed communication skills, focused on enhancing customer wellbeing and experience.
Demonstrates exceptional work ethic, methodical organisational skills, and a keen eye for detail, thriving in high-pressure environments with calm professionalism.
Proficient in digital and administrative reporting, team leadership, staff co-ordination, and health, safety & risk management.
Committed to leveraging and developing these skills to drive efficiency and excellence in future roles.
Overview
6
6
years of professional experience
Work history
NHS Radiology Porter
United Lincolnshire Hospitals NHS Trust
Boston, Lincolnshire
2024.03 - Current
- Responded swiftly to porter service requests to facilitate efficient departmental operations.
- Coordinated patient transfers between multiple wards using established protocols and communication tools to ensure timely access to medical diagnostic services and timely treatement.
- Ensure a clean and safe environment by performing daily cleaning tasks to promote health and safety standards.
- Enhanced patient experience by providing timely transport within healthcare facilities.
- Manage scheduling and routing of porters using hospital communication systems to ensure prompt and secure patient transportation.
Provided assistance to patients during radiology appointments by guiding them through procedures, addressing concerns, and maintaining a supportive environment.
Facilitated collaboration between radiographers and clinical staff to enhance patient experience and appointment efficiency.
• Facilitate effective communication and problem-solving to enhance operational efficiency in a fast-paced healthcare environment.
NHS General Porter
United Lincolnshire Hospitals NHS Trust
Lincoln , Lincolnshire
2022.02 - 2024.03
- Facilitated patient transfers across various healthcare facilities and wards using structured protocols to guarantee comfort and timely care.
- Carried out routine checks on equipment to prevent breakdowns.
- Streamlined delivery processes to maximise productivity.
- Delivered mail, documents, packages efficiently across departments.
- Liaised with different departments for effective communication flow.
- Adapted quickly to changing situations; displayed flexibility in job role.
- Assisted in the smooth running of operations for increased efficiency.
- Enhanced workplace safety by following all health and safety regulations.
- Maintained cleanliness of work area to uphold high standards of hygiene.
Fleet Manager / Farm Hand
Ted's Veg
Boston, Lincolnshire
2021.02 - 2023.02
- Managed logistics and organisation of delivery vehicles.
- Conducted regular fleet audits for up-to-date inventory management.
- Ensured compliance with transport regulations, avoiding penalties and fines.
- Improved overall fleet performance and longevity by developing a weekly maintenance schedule.
- Produced audit and statistical performance reports for management.
- Implemented safety protocols, resulting in decreased accident rates.
- Communicated daily with managers regarding operational issues/concern and any potential scheduling disruptions.
- Trained new team members and maintained health and safety standards.
- Handled crisis situations effectively, minimising disruption to services.
Greengrocer
Ted's Veg
Boston, Lincolnshire
2020.07 - 2021.02
- Set up and managed market stalls, utilising effective communication skills to attract and retain customer interest.
- Delivered exceptional front of house customer service while managing daily sales operations.
- Created attractive product displays to boost sales.
- Prepared weekly inventory reports by meticulous record-keeping.
- Kept track of seasonal produce for relevant stock control.
- Ensure seamless delivery processes to London markets to enhance customer satisfaction and operational efficiency.
- Upheld strict adherence to food safety regulations for maintaining health standards.
Education
Basic Life Support -
NHS Lincoln County Hospital
Lincoln 2022.03 -
Manual Handling -
NHS Lincoln County Hospital
Lincoln 2022.03 -
Motor Vehichles Level 1 - Mechanics
Boston College
Boston 2020.09 - 2021.07
GCSE - Business Studies
Giles Academy
Boston 2015.09 - 2020.05
GCSE - English Language
Giles Academy
Boston 2015.09 - 2020.05
GCSE - Maths
Giles Academy
Boston 2015.09 - 2020.05
GCSE - Photography
Giles Academy
Boston 2015.09 - 2020.05
Skills
- Excellent customer service and relationship management skills
- Developed communication skills at all levels, with particular focus on customer wellbeing/experience
- Exceptional work ethic, with methodical organisational skills, and a keen eye for detail
- Calm & professional in high-pressure environments and situations
- Efficiency with time management awareness
- Digital & Administrative reporting and documentation skills
- Team leadership and staff coordination
- Health & safety management & awareness
References
References available upon request.
Timeline
NHS Radiology Porter
United Lincolnshire Hospitals NHS Trust
2024.03 - Current
Basic Life Support -
NHS Lincoln County Hospital
2022.03 -
Manual Handling -
NHS Lincoln County Hospital
2022.03 -
NHS General Porter
United Lincolnshire Hospitals NHS Trust
2022.02 - 2024.03
Fleet Manager / Farm Hand
Ted's Veg
2021.02 - 2023.02
Motor Vehichles Level 1 - Mechanics
Boston College
2020.09 - 2021.07
Greengrocer
Ted's Veg
2020.07 - 2021.02
GCSE - Business Studies
Giles Academy
2015.09 - 2020.05
GCSE - English Language
Giles Academy
2015.09 - 2020.05
GCSE - Maths
Giles Academy
2015.09 - 2020.05
GCSE - Photography
Giles Academy
2015.09 - 2020.05