Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic
Carson Wills

Carson Wills

Tauranga

Summary

Dedicated professional with credit assessment, data analysis and growing client relationships. Proven ability to enhance customer service and improve client satisfaction. Qualified in first aid and experienced in employee training assistance, contributing to organisational efficiency and passion for event management.

Overview

6
6
years of professional experience
6066
6066
years of post-secondary education
1
1
Certification

Work history

Branch Connect Officer

Handelsbanken
Manchester
02.2024 - 09.2025
  • In this role, I served as a key support function for the bank, managing complex tasks referred from branches to our team for SLA based back-office processing. My daily responsibilities included extensive data analysis and data entry.
  • Handled intricate back-office tasks for branches to streamline operations.
  • Learned the significance of risk management while navigating process improvements in a new market.
  • Developed attention to detail through meticulous second-checking of my work and that of colleagues.

Retail Consultant

Total Cricket
Manchester
10.2023 - 02.2024
  • Provided exceptional customer service by guiding clients on cricket-related products and managing scheduling for practice facilities and coaching sessions.
  • Developed strong relationships with returning customers through personalized service and expertise in cricket.
  • Utilized extensive product knowledge and passion for cricket to assist every customer effectively.

Chef

Lou & Joe's
Holmfirth, Kirklees
07.2023 - 10.2023
  • Began part-time as an on-call Chef while traveling, quickly demonstrating a strong work ethic and ability to learn, which led to a full-time job offer within just three days, despite having no prior experience in hospitality.
  • Loved the fast pace environment and challenge of a completely new field of work and skill required.

Consumer Lending Processor

Bank Of New Zealand
05.2022 - 04.2023
  • As a credit processing specialist, I gained hands-on experience in managing credit applications, debt consolidations, and insurance inquiries, while streamlining onboarding procedures.
  • Assisted loan applicants by gathering personal and financial information to complete applications efficiently.
  • Provided tailored advice based on my knowledge to enhance customers' financial well-being with suitable product recommendations.

Banking Advisor

Bank Of New Zealand
03.2020 - 05.2022
  • In this hybrid role, I mentored new staff and organized social events and client gatherings, enhancing team cohesion and customer engagement.
  • Gained a deeper understanding of the national economy and banking industry.
  • Developed expertise in Onboarding and Quality Assurance processes.
  • Delivered exceptional customer service, contributing to a positive client experience.

Customer Service Cashier

Bank Of New Zealand
10.2019 - 03.2022
  • A proactive and enthusiastic individual with a focus on customer needs and financial services, bringing energy and a strong desire to learn.
  • Advised customers on product choices by thoroughly understanding our offerings and aligning them with their individual needs.
  • Secured a temporary contract at 17 to pursue a finance career, quickly becoming a supportive team member and a positive influence in the workplace.
  • Managed cash handling by counting tills, balancing registers, and addressing financial discrepancies and customer inquiries efficiently.

Education

High School Diploma -

Aquinas College

First Aid Qualified -

St Johns Health

Career Qualified In Banking -

FINSIA

Skills

  • First Aid Qualified
  • Event Organization and Management
  • Credit Assessment Abilities
  • Data Analysis
  • Employee Training Assistance
  • Customer Service-Oriented

Languages

Te Reo Maori
English

Affiliations

  • Volunteer Basketball Coach
  • Treasurer of Charitable Cricket Organisation
  • Volunteer manager of mens rugby team
  • History in the Performing arts

Certification

CQIB (Career Qualified in Banking) 2022

First Aid Qualified - 2020-2023

References

References available upon request.

Timeline

Branch Connect Officer

Handelsbanken
02.2024 - 09.2025

Retail Consultant

Total Cricket
10.2023 - 02.2024

Chef

Lou & Joe's
07.2023 - 10.2023

Consumer Lending Processor

Bank Of New Zealand
05.2022 - 04.2023

Banking Advisor

Bank Of New Zealand
03.2020 - 05.2022

Customer Service Cashier

Bank Of New Zealand
10.2019 - 03.2022

High School Diploma -

Aquinas College

First Aid Qualified -

St Johns Health

Career Qualified In Banking -

FINSIA

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Carson Wills