Caroline Hall
Northleach,Gloucestershire
Summary
High-energy sales professional versed in monitoring customer needs and providing product and service recommendations. Offers strong merchandising and inventory management skills. Builds rapport to foster customer loyalty and retention. Motivated sales worker commended for active listening skills and personable communication. Works well in customer-facing roles with commitment to meeting sales quotas and supporting customer needs. Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations.
Overview
45
45
years of professional experience
Work History
Manager
Stow Rugby Club
Stow on the Wold, Gloucestershire
12.2022 - 08.2023
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Dog Trainer
myself
Northleach, Gloucestershire
02.2015 - 06.2022
- Helped owners to recognise, encourage and reinforce positive behaviour for optimal improvements.
- Dedicated Dog Trainer committed to helping pet owners safely and humanely control pet behaviour. Driven to improve owner and pet relationships by teaching new interacting methods. Expertly uses positive reinforcement, including clicker-training technique.
- Taught specific commands to the dog, assisting the owner in delivering the same commands for excellent results.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Assessed dog behaviour and temperament, crafting bespoke training programmes to get the best out of the animal.
- Worked with owners to establish their hopes and requirements, creating training schemes to best meet those needs.
- Employed positive reinforcement with animals, including using clicker-training method and food rewards.
- Planned proactively to meet busy grooming schedules.
- Liaised with customers to meet care and grooming requirements.
Care Assistant
Miss Elizabeth Hall
Northleach, Gloucestershire
03.2005 - 06.2015
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Minimised care continuity issues by keeping thorough, accurate records.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Shop Assistant
Marks and Spencer
Cheltenham, Gloucestershire
02.2003 - 02.2005
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Updated product labelling and pricing to reflect discounts and offers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Security Guard
Tesco
Stow on the Wold, Gloucestershire
02.2001 - 02.2003
- Enforced safety protocols through increased video surveillance and effective access control.
- Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
- Deterred criminal activity, vandalism and general misconduct by providing highly visible security presence and patrols.
- Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
Domestic Cleaner/Masseuse
Self Employed
Northleach, Gloucestershire
03.1998 - 02.2001
- Serviced bathrooms with fresh supplies and regular cleaning.
- Worked with clients to identify priority tasks for timely completion.
- Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
- Swept, mopped and waxed floors in pristine finish.
- Executed regular deep cleans for optimal health and hygiene.
- Used creative techniques to clean difficult, hard-to-reach areas.
Dump Truck Operator
John Jones Construction
Newbury, West Berkshire
03.1995 - 07.1998
- Carried out handball loading safely and responsibly.
- Maintained regular contact with logistics management, updating on progress and reporting issues.
- Handled delivery issues such as damaged or missing stock.
- Carried out tramping and trunking, meeting daily delivery targets.
- Offered flexibility in working hours, covering evening and weekend shifts to meet logistics demands.
Ganger/Dump Truck Driver
Self Employed
Gloucester, Gloucestershire
02.1994 - 07.1995
- Ensured delivery paperwork was accurately completed and processed after shifts.
- Maintained regular contact with logistics management, updating on progress and reporting issues.
- Monitored vehicle performance and reported faults quickly to avoid vehicle downtime.
- Maintained exceptional fuel efficiency through economical driving measures.
Labourer
Tarmac
Derby
03.1993 - 08.1994
- Used shovels or heavy equipment to move different materials based on job needs.
- Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
- Adhered to site health and safety guidelines, maintaining safe, secure working environments.
- Enthusiastically picked up various labouring and construction tasks across site to aid team success.
Army Soldier
Army
Swindon
03.1990 - 06.1993
- Secured buildings, rooms and perimeters whilst minimising exposure times.
- Led basic reconnaissance operations and reported enemy movements to commanding officers within timeframe.
- Developed training programmes for top-notch combat and non-combat performance.
- Preserved up-to-date mission objectives knowledge by researching intelligence targets for understanding in geopolitical context.
Territorial Army/Domestic Cleaner
Self Employed
Northleach, Gloucestershire
02.1987 - 02.1990
- Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
- Handled and disposed of chemical cleaning products with strict attention to safety compliance.
- Completed infection control procedures to minimise health risks.
- Executed regular deep cleans for optimal health and hygiene.
Groom
Private Yard
Northleach, Gloucestershire
03.1983 - 03.1987
- Mucked out stables and yards in line with schedule.
- Replaced bedding in thoroughly cleaned stalls for hygienic animal living quarters.
- Administered daily cleaning and maintenance of equestrian equipment, including tack, saddles, to guarantee proper working order and immaculate look.
- Cleaned and brushed horses' coats for silky smooth finished look.
Student
Education
Bourton on the Water, Gloucestershire
03.1978 - 03.1983
- Went on field trips to local and regional areas to deepen understanding of related topics.
- Researched topics outside of class to learn additional information and ask more knowledgeable questions.
Education
GCSEs Grade 5 - History
Bourton Vale Secondary School
Bourton on the Water, Gloucestershire 03/1978 - 03/1983
GCSEs Grade 3 - Typewriting
Bourton Vale School
Bourton on the Water, Gloucestershire 03/1978 - 03/1983
GCSEs Grade 4 - Arithmetic
Bourton Vale School
Bourton on the Water, Gloucestershire 03/1978 - 03/1983
GCSEs Grade 3 - English
Bourton Vale School
Bourton on the Water, Gloucestershire 03/1978 - 03/1983
1st Degree - Reiki 1
Sara Williams Reiki Master
Northleach, Gloucestershire 10/1999 - 10/1999
2nd Degree - Reiki 2
Sara Williams Reiki Master
Northleach, Gloucestershire 05/2000 - 05/2000
VTCT - Body Massage
Gloucestershire College of Arts and Technology
Gloucester 02/1999 - 02/2000
VTCT - Indian Head Massage
Gloucestershire College of Arts and Technology
Gloucester 09/2000 - 09/2000
Reiki Master Degree - Reiki Master
Sara Williams Reiki Master
Northleach, Gloucestershire 05/2001 - 05/2001
Diploma of Higher Education - Beauty Specialist
Gloucestershire College of Arts and Technology
Gloucester 03/2000 - 03/2001
Certificate of Higher Education - Sports Massage
Gloucestershire College of Arts and Technology
Gloucester 08/2001 - 08/2002
Diploma of Higher Education - Fibreglass Nails Levels 1,2&3
Star Nails
Gloucester, Gloucestershire 06/2002 - 06/2002
CCPDT - Growl Class - A workshop demo for Reactive dogs
Ian Dunbar Academy
04/2019 - 04/2019
Certificate of Higher Education - Working through Reactivity using TTouch
Dog Training College
UK 07/2019 - 07/2019
Certificate of Higher Education - Intro into Canine Body Language
Dog Training College
UK 07/2019 - 07/2019
Certificate of Higher Education - Canine Emotion/Canine Vocalisation
Dog Training College
UK 09/2019 - 09/2019
Certificate of Higher Education - Dog - Dog Interactions/ Detailed Videos Analysis
Dog Training College
UK 09/2019 - 09/2019
Certificate of Higher Education - Reactive Rascals
Dog Training College
UK 11/2019 - 11/2019
Diploma of Higher Education - Dog Grooming Diploma
Centre of Excellence
UK 10/2019 - 11/2019
CCPDT - The Treatment and Prevention Of Dog Aggression: Biting and Fighting
Dunbar Academy
UK 06/2019 - 07/2019
Diploma of Higher Education - Animal Psychology
Online Academies
UK 01/2020 - 05/2020
Certificate of Higher Education - Canine Body Language Instructor
Dog Training college
UK 05/2020 - 06/2020
Certificate of Higher Education - Quantifying Reliability and Speed of Training
Dog Training College
UK 05/2020 - 06/2020
Diploma of Higher Education - Dog Walking and Pet Home Sitting Professional
Online Academies
UK 05/2020 - 06/2020
Certificate of Higher Education - Leash Reactivity in Dogs
Jessica Wheatcraft CDBC,CPDT-KA
UK 06/2020 - 06/2020
Certificate of Higher Education - Understanding Clicker Training
Dog Training College
UK 07/2020 - 07/2020
Certificate of Higher Education - Tellington TTouch Training Calming the Aroused Dog/The Big F Word of Dog Training
Dog Training College
UK 07/2020 - 07/2020
Bronze - Scent Instructor Certificate
UK Sniffer Dogs
UK 07/2020 - 07/2020
Certificate of Higher Education - Happy Shepherd Program/8 weeks CPD
The Happy Shepherd
UK 10/2020 - 12/2020
BIIAB Level 2 - Award in Food Safety in Catering
BIIAB
UK 01/2023 - 01/2023
FAA Level 3 Award - Emergency First Aid at Work (RQF)
Cotswold First Aid
UK 05/2023 - 05/2023
Skills
- Customer rapport
- Transformational leadership
- Commercial awareness
- Cash handling
- Visual merchandising
- Customer service
- Customer checkout
- Personable and trustworthy
- Flexible and Adaptable
- Problem-Solving
- Self-Motivated
- Excellent Communication
- Decision-Making
- Active Listening
Languages
English
Native
Timeline
Manager
Stow Rugby Club
12.2022 - 08.2023
Dog Trainer
myself
02.2015 - 06.2022
Care Assistant
Miss Elizabeth Hall
03.2005 - 06.2015
Shop Assistant
Marks and Spencer
02.2003 - 02.2005
Security Guard
Tesco
02.2001 - 02.2003
Domestic Cleaner/Masseuse
Self Employed
03.1998 - 02.2001
Dump Truck Operator
John Jones Construction
03.1995 - 07.1998
Ganger/Dump Truck Driver
Self Employed
02.1994 - 07.1995
Labourer
Tarmac
03.1993 - 08.1994
Army Soldier
Army
03.1990 - 06.1993
Territorial Army/Domestic Cleaner
Self Employed
02.1987 - 02.1990
Groom
Private Yard
03.1983 - 03.1987
Student
Education
03.1978 - 03.1983
GCSEs Grade 5 - History
Bourton Vale Secondary School
03/1978 - 03/1983
GCSEs Grade 3 - Typewriting
Bourton Vale School
03/1978 - 03/1983
GCSEs Grade 4 - Arithmetic
Bourton Vale School
03/1978 - 03/1983
GCSEs Grade 3 - English
Bourton Vale School
03/1978 - 03/1983
1st Degree - Reiki 1
Sara Williams Reiki Master
10/1999 - 10/1999
2nd Degree - Reiki 2
Sara Williams Reiki Master
05/2000 - 05/2000
VTCT - Body Massage
Gloucestershire College of Arts and Technology
02/1999 - 02/2000
VTCT - Indian Head Massage
Gloucestershire College of Arts and Technology
09/2000 - 09/2000
Reiki Master Degree - Reiki Master
Sara Williams Reiki Master
05/2001 - 05/2001
Diploma of Higher Education - Beauty Specialist
Gloucestershire College of Arts and Technology
03/2000 - 03/2001
Certificate of Higher Education - Sports Massage
Gloucestershire College of Arts and Technology
08/2001 - 08/2002
Diploma of Higher Education - Fibreglass Nails Levels 1,2&3
Star Nails
06/2002 - 06/2002
CCPDT - Growl Class - A workshop demo for Reactive dogs
Ian Dunbar Academy
04/2019 - 04/2019
Certificate of Higher Education - Working through Reactivity using TTouch
Dog Training College
07/2019 - 07/2019
Certificate of Higher Education - Intro into Canine Body Language
Dog Training College
07/2019 - 07/2019
Certificate of Higher Education - Canine Emotion/Canine Vocalisation
Dog Training College
09/2019 - 09/2019
Certificate of Higher Education - Dog - Dog Interactions/ Detailed Videos Analysis
Dog Training College
09/2019 - 09/2019
Certificate of Higher Education - Reactive Rascals
Dog Training College
11/2019 - 11/2019
Diploma of Higher Education - Dog Grooming Diploma
Centre of Excellence
10/2019 - 11/2019
CCPDT - The Treatment and Prevention Of Dog Aggression: Biting and Fighting
Dunbar Academy
06/2019 - 07/2019
Diploma of Higher Education - Animal Psychology
Online Academies
01/2020 - 05/2020
Certificate of Higher Education - Canine Body Language Instructor
Dog Training college
05/2020 - 06/2020
Certificate of Higher Education - Quantifying Reliability and Speed of Training
Dog Training College
05/2020 - 06/2020
Diploma of Higher Education - Dog Walking and Pet Home Sitting Professional
Online Academies
05/2020 - 06/2020
Certificate of Higher Education - Leash Reactivity in Dogs
Jessica Wheatcraft CDBC,CPDT-KA
06/2020 - 06/2020
Certificate of Higher Education - Understanding Clicker Training
Dog Training College
07/2020 - 07/2020
Certificate of Higher Education - Tellington TTouch Training Calming the Aroused Dog/The Big F Word of Dog Training
Dog Training College
07/2020 - 07/2020
Bronze - Scent Instructor Certificate
UK Sniffer Dogs
07/2020 - 07/2020
Certificate of Higher Education - Happy Shepherd Program/8 weeks CPD
The Happy Shepherd
10/2020 - 12/2020
BIIAB Level 2 - Award in Food Safety in Catering
BIIAB
01/2023 - 01/2023
FAA Level 3 Award - Emergency First Aid at Work (RQF)
Cotswold First Aid
05/2023 - 05/2023
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