Caroline Cornwell
Beer,Devon
Summary
An adaptable, conscientious, enthusiastic and self-motivated individual with experience of building and nurturing customer relationships.
Offering a strong foundation in relationship building and business development. Ready to use customer service skills in Sales Assistant role.
Proven track record in building and nurturing client relationships. Loyal employee and dedicated team player, proactive and hands-on in task completion. Organised and dependable with many years of work experience. Eager to take on new challenges and engage in all aspects of the Sales Assistant role.
Overview
22
22
years of professional experience
Work history
Project engineer
Nu-Heat Genuit Group
Honiton, Devon
03.2022 - Current
- Guiding customers through available options – resulting in informed decision-making.
- Managing challenging situations with tact and diplomacy, maintaining positive relations.
- Streamlining administrative processes to enhance productivity.
- Streamlining processes through efficient record keeping.
- Developing strong relationships with customers fostering brand loyalty and repeat business.
- Participating in team meetings sharing best practices for improving service delivery.
- Managing high volume of inbound calls for quick resolution of customer issues.
- Delivering exceptional service by addressing customer queries promptly.
- Checking client requirements and generated solutions from identified needs.
Visitor services manager
Wildwood Escot
Ottery St Mary, Devon
11.2016 - 02.2021
- Enhanced visitor experience by implementing effective communication strategies.
- Harnessed social media platforms for better promotion of events and attractions on-site.
- Streamlined ticket sales process, resulting in reduced waiting times for visitors.
- Coordinated special events for increased visitor engagement.
- Facilitated tours of the premises, creating an immersive experience for visitors.
- Promoted sustainable practices within the organisation, aligning operations with eco-friendly standards.
- Strengthened community ties through active involvement in local initiatives and fundraisers.
High Level Teaching Assistant
Sidmouth Church of England Primary School
Sidmouth
09.2003 - 10.2016
- Improved student engagement by utilising interactive learning techniques.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
Education
Bachelor of Arts - English Literature
Open University
Skills
- Intuitive sales insight
- Understanding consumer behaviour
- Digital marketing awareness
- Client relationship building
- Computer literacy
- Active listening
Affiliations
- Art and Literature special interest in Ceramics
Timeline
Project engineer
Nu-Heat Genuit Group
03.2022 - Current
Visitor services manager
Wildwood Escot
11.2016 - 02.2021
High Level Teaching Assistant
Sidmouth Church of England Primary School
09.2003 - 10.2016
Bachelor of Arts - English Literature
Open University
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