Caroline Cooper
Milton Keynes,Buckinghamshire
Summary
Dynamic professional with expertise in strategic planning and quality assurance, demonstrating exceptional communication skills and adaptability. Proven ability to build cohesive teams and focus on solutions to drive organisational success. Committed to continuous improvement and providing an excellent customer experience.
Overview
33
33
years of professional experience
1
1
year of post-secondary education
Work history
Head of Adult Provision
Oaklands College
St Albans, Hertfordshire
2022.05 - 2024.10
- Developed a menu of new online courses to meet local needs and national priorities.
- Delivered a range of adult courses within expected timeframes and budget.
- Effective line management responsibilities for a large number of staff.
- Experienced in liaising with internal and external stakeholders.
- Demonstrated exceptional standards of quality assurance.
Head of Maths, English and ESOL
Oaklands College
St Albans, Hertfordshire
2015.05 - 2022.05
- Successfully managed a cross college programme in line with funding requirements.
- Liaised with internal departments to ensure courses integrated with students main programmes of study.
- Effectively timetabled courses across the college in conjunction with college departments.
- Worked with external agencies to successfully secure funding for internal projects, external research and staff training.
Head of Hair, Beauty and Catering
Oaklands College
St Albans, Hertfordshire
2012.05 - 2015.05
- Responsible for ensure the curriculum was up to date and in line with industry expectations.
- Developed new L4 course and industry recognised CPD courses to enhance student opportunities.
- Worked in conjunction with other departments to design new up to date facilities including a new restaurant and hair and beauty salons.
Head of Faculty, Hair, Beauty, Sport and Health
Amersham and Wycombe College
High Wycombe, Buckinghamshire
1996.09 - 2010.05
- Ensured all KPIs were met including achievement, retention and success targets.
- Conducted regular performance reviews to ensure continuous faculty improvement.
- Contributed to cross college policies and procedures.
- Responsible for the strategic direction of the faculty.
Hair and Beauty Coordinator
Essanelle
Sheffield, Yorkshire
1991.08 - 1996.09
- Delivering beauty treatments and ensuring customer satisfaction including dealing with any customer complaints.
- Responsible for ordering and stock control.
- Line management for junior staff.
- Marketing and events organisation.
Education
Certificate in Education - Education
Bucks New Uni
High Wycombe, Buckinghamshire 1999.10 - 2000.06
Teaching Certification including D32/33 - Education
Rotherham College
RotherhamBtec National in Beauty Therapy Science - Beauty Therapy
Manchester College
ManchesterSkills
- Strategic planning
- Communication skills
- Quality Assurance
- Team building
- Solutions Focused
- Adaptable
Timeline
Head of Adult Provision
Oaklands College
2022.05 - 2024.10
Head of Maths, English and ESOL
Oaklands College
2015.05 - 2022.05
Head of Hair, Beauty and Catering
Oaklands College
2012.05 - 2015.05
Certificate in Education - Education
Bucks New Uni
1999.10 - 2000.06
Head of Faculty, Hair, Beauty, Sport and Health
Amersham and Wycombe College
1996.09 - 2010.05
Hair and Beauty Coordinator
Essanelle
1991.08 - 1996.09
Teaching Certification including D32/33 - Education
Rotherham College
Btec National in Beauty Therapy Science - Beauty Therapy
Manchester College