Caroline Cherry
Fleetwood ,Lancashire
Summary
Caring professional with strong background in providing emotional and practical support to individuals with diverse needs. Experienced in assisting with daily living activities, administering medication, and facilitating community engagement. Compassionate and patient, with focus on promoting independence and enhancing quality of life. Support Worker with vast hands-on experience in providing compassionate care and support to individuals with diverse needs. Strong background in assisting with daily living activities, developing personalised care plans, and fostering positive relationships. Proven track record in crisis management, advocating for clients' rights, and collaborating with multidisciplinary teams to ensure holistic care. Committed to making positive impact on clients' lives by promoting independence and enhancing overall well-being.
Overview
10
10
years of professional experience
Work History
Support Worker
Community and Care LTD
Blackpool, Lancashire
09.2025 - Current
- Supported young people in a semi-independent home environment.
- Collaborated with social workers, police, and health professionals to ensure safety and wellbeing.
- Assisted children and teenagers in overcoming personal difficulties through active engagement.
Support Worker
Next Stage Ltd
Blackpool, Lancashire
04.2022 - 05.2024
- De-escalated violent, aggressive and threatening behaviour.
- Engaging local professionals to guarantee safety and well-being of young people.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
- Developed and implemented individual care plans, tailoring services to meet the unique needs of each client.
- Advocated for clients' rights and interests, ensuring their voices were heard in care planning and decision-making processes.
Telesales
Partner Plus Media
Blackpool , Lancashire
09.2016 - 07.2023
- Connected with prospective customers via telephone or email to share available products and services.
- Adapted sales strategy based on personal profiles and customer needs.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Conducted outbound calls to potential clients, promoting products and securing sales leads.
- Listened actively to customers, responding appropriately to show interest and understanding.
Education
Master of Science - Social Work
UCLAN
Preston01-2025
Bachelor of Science - Criminology & Criminology Justice
Palatine University
Blackpool, BPL01-2013
Diploma of Higher Education - Access to HE
University of Lancashire
Blackpool01-2012
OCRL2 - Health and Social Care
Blackpool and The Fylde College
Blackpool01-2010
Skills
- Client engagement
- Record-keeping
- Care planning
- Emotional support
- Client advocacy
- Individual care planning
- Crisis intervention
- Team collaboration
- Active listening
- reliable and trustworthy
- Respect for diversity
- Building relationships
Hobbies and interests
- Spending my time outdoors with my three Jack Russel dogs.
- Going away on holiday
- Spending time with friends
- Reading
Timeline
Support Worker
Community and Care LTD
09.2025 - Current
Support Worker
Next Stage Ltd
04.2022 - 05.2024
Telesales
Partner Plus Media
09.2016 - 07.2023
Master of Science - Social Work
UCLAN
Bachelor of Science - Criminology & Criminology Justice
Palatine University
Diploma of Higher Education - Access to HE
University of Lancashire
OCRL2 - Health and Social Care
Blackpool and The Fylde College