Summary
Overview
Work History
Education
Skills
Hobbies and interests
Timeline
Generic

Amelia Butterfield

Whitby,North Yorkshire

Summary

I'm a Motivated professional demonstrating strengths in customer-facing roles. Adapts to high-pressure environments through strong communication and organisational skills. Committed to delivering quality service and enhancing overall dining experiences. Enthusiastic and friendly individual with a knack for customer service and teamwork. Quick to learn and adapt, always ready to lend a hand and ensure guests have a pleasant dining experience. Excellent communicator with positive attitude, able to stay calm and organised in busy environments, as in my new role at the Falcon Inn we can serve up to 250 customers each Sunday.

Overview

4
4
years of professional experience

Work History

Waitress & Bar duties

Falcon inn
Whitby, North Yorkshire
05.2024 - Current
  • Welcomed customers and escorted them to their tables with attentive service.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
  • Laid tables with clean cutlery, crockery and glassware throughout sittings.
  • Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
  • Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
  • Documented customer orders, calculated bills and processed payments.
  • Processed customer payments accurately, handling cash, credit card, and contactless transactions.
  • Maintained brand image by keeping neat personal appearance.
  • Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
  • Maintained extensive knowledge of food, drinks and menus to answer customer queries.
  • Polished bar glasses and cutlery, maintaining excellent bar presentation.
  • Resolved customer complaints to maintain satisfaction and business loyalty.

Waitress Assistant

Monks Haven Cafe
Whitby, North Yorkshire
03.2024 - 03.2025
  • Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
  • Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
  • Served food and beverages promptly, ensuring timely delivery and maintaining food quality.

Waitress Assistant

Flask Inn
Whitby, North Yorkshire
07.2022 - 11.2023
  • Delivered exceptional table service by efficiently serving customers with starters, main courses, and desserts.
  • Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
  • Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Served food and beverages promptly, ensuring timely delivery and maintaining food quality.

Education

GCSEs - Secondary Education

Scarborough University College (DELTA)
Scarborough
01-2026

Skills

  • Customer service
  • Teamwork
  • Strong communication
  • Time management
  • Honest
  • reliable
  • Hardworking

Hobbies and interests

  • I have ridden since I was three years of age starting with a miniature pony, Navero, My second pony which I still have today Ellie owned for 8 years and we have an unbreakable bond, have grown together. I now have Nora an Irish sports.

Timeline

Waitress & Bar duties

Falcon inn
05.2024 - Current

Waitress Assistant

Monks Haven Cafe
03.2024 - 03.2025

Waitress Assistant

Flask Inn
07.2022 - 11.2023

GCSEs - Secondary Education

Scarborough University College (DELTA)

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Amelia Butterfield