Caroline Burt
Royal Wootton Bassett,Wiltshire
Summary
Enthusiastic and learning-orientated with good time management, conflict resolution and relationship-building abilities. Highly organised and a positive role model, with strong attention to detail and excellent verbal and written communication skills. Experience with SEN, trauma informed children and Police-led initiatives.
Overview
24
24
years of professional experience
Work history
Quality Control Analyst
Nationwide Building Society
Swindon, Wiltshire
2022.01 - Current
- Enhanced case quality by implementing rigorous inspection procedures.
- Produced detailed reports on quality control findings, facilitating informed decision-making.
Operational Excellence Team
Nationwide Building Society
2021.06 - 2022.01
- Delivered projects both collaboratively and independently within the Operational Excellence team.
- Led a communications project to rewrite all Fraud Operations letters, improving clarity, tone and consistency.
- Produced accurate analytical insights and presented findings verbally and in writing.
- Managed time effectively and prioritised a varied workload.
Fraud Investigation Unit (FIU)
Nationwide Building Society
2020.02 - 2021.06
- Acquired comprehensive knowledge of Nationwide systems and Economic Crime team structures.
- Completed training in various Financial Intelligence Unit processes.
- Produced accurate, high-quality written case files.
- Utilised strong communication skills to resolve sensitive situations with members.
Police Sergeant
Wiltshire Police
Swindon, Wiltshire
2002.08 - 2020.02
- Worked in a fast-paced environment where prioritising threat, harm and risk was critical.
- Performed a variety of roles, including lone working and team leadership; managed teams for the final 12 years of service.
- Developed and ran the new 'Early Intervention' Initiative involving working with children with Adverse Childhood experiences
- Heavily involved in the management of the Police Cadets, including assisting with session planning, delivering sessions and choosing the yearly cohort
- Ran the Mini-Police at Primary schools initiative from it's commencement
- Involved in Team around the child meetings at Primary schools through neighbourhood policing roles
- Other engagement opportunities with children at schools, youths clubs and neighbourhood events
- Adapted communication style to engage effectively with a wide range of individuals and situations.
- Demonstrated consistent problem-solving and decision-making in high-pressure environments.
Education
A-Levels - Mathematics, Physical Education, Business Studies
Archway School
Stroud, Gloucestershire 2001.04 - /1998
GCSEs - Maths, English, Science, French, Statistics, R.E., DT, P.E
Archway School
Stroud, GloucestershireBachelor of Science - Sport and Physical Education
University of Wales Institute, Cardiff
WalesSkills
- Highly organised with strong attention to detail
- Excellent verbal and written communication
- Calm and Patient demeanour
- Resilience and perseverance
- Creativity and Enthusiasm
- Time management and prioritisation
- SEN understanding
- GPDR knowledge
- Safeguarding awareness
- Analytical thinking and problem solving
Affiliations
- Keen Netball player and Netball coach of Children aged 7-14
- Previous experience coaching on young Children's Football camps in America
Timeline
Quality Control Analyst
Nationwide Building Society
2022.01 - Current
Operational Excellence Team
Nationwide Building Society
2021.06 - 2022.01
Fraud Investigation Unit (FIU)
Nationwide Building Society
2020.02 - 2021.06
Police Sergeant
Wiltshire Police
2002.08 - 2020.02
A-Levels - Mathematics, Physical Education, Business Studies
Archway School
2001.04 - /1998
GCSEs - Maths, English, Science, French, Statistics, R.E., DT, P.E
Archway School
Bachelor of Science - Sport and Physical Education
University of Wales Institute, Cardiff