Hamse Sharif
Greater Manchester
Summary
Empathetic and reliable customer service professional with strong communication skills and over two years’ experience supporting customers across technical and operational environments. Skilled in handling telephone-based enquiries, recording accurate client information, and resolving issues with sensitivity, discretion, and care. Known for a calm and reassuring approach when working with vulnerable individuals. Now seeking a weekend position as a Customer Care Team Member with Pure Cremation, where I can apply my listening skills, accuracy, and compassion to help families during difficult times.
Overview
3
3
years of professional experience
Work history
Service Desk Analyst
Positive Solutions
Adlington, United Kingdom
10.2023 - Current
- Provide first-line telephone support for customers using bespoke systems, ensuring a high standard of care in every interaction.
- Log all interactions accurately within the CRM, maintaining compliance and data quality.
- Use remote tools to troubleshoot issues and follow up to ensure timely resolution.
- Demonstrate patience and professionalism with all callers, many of whom are under stress or facing technical challenges.
- Work collaboratively across departments and engineers to escalate urgent issues and deliver solutions efficiently.
IT Support
Pearl Window Systems Ltd
Westhoughton, United Kingdom
08.2022 - 09.2023
- Acted as the primary contact for both internal and external users, offering clear and patient support.
- Installed and updated software, assisted users remotely and on-site, and resolved hardware issues.
- Supported staff onboarding by setting up IT systems and guiding new users through company tools.
- Maintained precise records of service activities and ensured regular system updates and checks.
Mail Sorter
Angard Staffing
Bolton, United Kingdom
08.2023 - Current
- Sort and categorise mail by location and delivery route, ensuring speed and precision.
- Maintain a clean and safe working environment while handling parcels and mailbags.
- Collaborate with colleagues to meet strict deadlines, especially during peak periods.
- Show consistency, focus, and flexibility while adapting to varied shift patterns.
Education
BTEC IT Level 3 Extended Diploma - IT
Bolton College
Bolton07.
BTEC IT Level 2 - IT
Bolton College
BoltonGCSE's - English 5 - Maths 4
Essa Academy
Skills
- Excellent telephone and written communication
- Calm, empathetic approach with vulnerable customers
- Accurate record-keeping and data entry (CRM, ticketing systems)
- Highly organised with strong attention to detail
- Problem-solving and resilience under pressure
- Team player with independent initiative
- Flexible and adaptable across weekend shifts
- Proficient in Microsoft Office and technical systems
Timeline
Service Desk Analyst
Positive Solutions
10.2023 - Current
Mail Sorter
Angard Staffing
08.2023 - Current
IT Support
Pearl Window Systems Ltd
08.2022 - 09.2023
BTEC IT Level 3 Extended Diploma - IT
Bolton College
BTEC IT Level 2 - IT
Bolton College
GCSE's - English 5 - Maths 4
Essa Academy
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