Caroline Benzie
Witham,Essex
Overview
14
14
years of professional experience
Work History
Alliance and Delivery Engagement Officer
NHS Mid and South Essex Integrated Care Board
, Essex
08.2022 - 03.2026
- Facilitated delivery of strategic plans, ensuring achievement of key milestones while addressing associated issues in workstreams.
- Collaborated with diverse partners within and outside NHS to deliver successful projects and workstreams.
- Engage residents and local communities to define care needs and design culturally appropriate solutions.
- Facilitate alliance team efforts in delivering core functions of ICB and ensuring governance assurance and oversight of performance and quality of local services.
- Facilitated decision-making processes while identifying and escalating issues as necessary.
Corporate Business Manager
NHS Mid Essex Clinical Commissioing Group
, Essex
01.2016 - 08.2022
- Assisted in providing business support for Mid Essex CCG.
Helped develop and maintain systems to facilitate office operations.
Supported training efforts and ensured fair workloads for all team members. - Assisted in delivering corporate services to head office.
Supported switchboard operations and management of postal and telecommunications facilities.
Helped procure office supplies and consumables.
Aided in managing building infrastructure and liaised with subcontractors on reconfiguration tasks. - Facilitated all IT equipment inquiries and resolved general IT issues efficiently.
- Coordinated facilities management for head office, overseeing delivery of projects and supervising implementation.
- Ensured compliance with health and safety regulations and upheld relevant legislation by conducting thorough workplace risk assessments.
- Coordinated landlord inspections of premises to ensure compliance with regulations.
PA / Executive Assistant
Mid Essex Clinical Commissioning Group
, Essex
09.2012 - 01.2016
- Supported ccg board by providing comprehensive administrative assistance.
Facilitated effective relationship management with stakeholders.
Performed essential office service duties to assist board operations. - Assist in managing diary commitments and planning priorities for CCG board to ensure time allocation aligns with deadlines.
Support decision-making regarding appointment conflicts by developing understanding of priorities involved.
Facilitate effective scheduling to optimise workflow and ensure timely completion of tasks. - Provided comprehensive PA and secretarial services to CCG board.
Supported the creation of accurate audio and copy typing for various correspondence.
Assisted in the professional presentation of reports and documents under tight deadlines. - Assisted in managing meetings, events, and projects for CCG board.
Supported the organisation of events and creation of agendas.
Attended meetings, recorded minutes, and responded to requests for information. - Represent front of house for CCG board through office of CCG, ensuring maintenance of professional image and delivery of helpful and effective service at all times to all internal and external contacts.
Education
Level 3 Diploma for Managers
ILM
01-2020
Apprenticeship Team Leader Supervision Level 3
ILM
01-2020
Diploma in Business and German
Institute of Technology Carlow
Carlow Ireland01-2001
Leaving Certificate
Greenhill school Carrick on Suir Co Tipperary
Ireland01-1998
Skills
- Excellent Communication skills
- Planning and Organising
- Ability to work flexibly in order to meet the needs of the service
- Ability to work in a collaborative way across organisations and sector boundaries in order to achieve the highest-quality outcomes for patients
- Ability to manage own workload, working to deadlines with minimal supervision
- Advanced IT skills
- High level of attention to detail
- Ability to analyse data from databases to present summary results, and draw conclusions
- Leadership management
- Team Working
- Innovation and Decision Making
Timeline
Alliance and Delivery Engagement Officer
NHS Mid and South Essex Integrated Care Board
08.2022 - 03.2026
Corporate Business Manager
NHS Mid Essex Clinical Commissioing Group
01.2016 - 08.2022
PA / Executive Assistant
Mid Essex Clinical Commissioning Group
09.2012 - 01.2016
Level 3 Diploma for Managers
ILM
Apprenticeship Team Leader Supervision Level 3
ILM
Diploma in Business and German
Institute of Technology Carlow
Leaving Certificate
Greenhill school Carrick on Suir Co Tipperary