Valeria Horvath

As a Community Mental Health Engagement Officer I am focused on building relationships within communities and engaging individuals with mental health experiences to improve mental health services and support. My position allows me to act as a bridge between people, organisations, and services, often involved in projects like community-led initiatives. I am responsible to organise the Portsmouth Mental Health Network Meeting, which is a well attended and popular event in our city.

This is list of responsibilities is not exhaustive:

• Increased community involvement by organising and facilitating regular public engagement events.
• Actively participated in community events as a representative of the organisation.
• Drove change within the organisation by implementing feedback obtained from stakeholder consultations.
• Managed various projects from inception to completion, maintaining strict adherence to deadlines.
• Strengthened relationships with key stakeholders through consistent and open dialogue.
• Fostered an inclusive work environment by promoting diversity and inclusivity policies.
• Delivered presentations at industry conferences to highlight organisation's initiatives.

As a Healthy Weight Management group facilitator I was responsible for smaller and bigger group of people's healthy weight loss journey. The Wellbeing Service prioritises holistic approach and understand that weight loss and healthier lifestyle is based on the individual habits.

This role requires very good understanding of nutrition, behaviour change techniques and interpersonal skills to recognise if there is a need for extra or different support, such as Mental Health support, Financial support, Substance Misuse and Safeguarding support, etc.

The list of responsibilities is not exhaustive:

• Established and maintained working relationships with clients based on trust and non-judgement.
• Helped clients to gain ability to function independently in society.
• Assisted clients to obtain and access community resources.
• Monitored client's progress and adapted support programmes to meet changing needs.
• Listened to clients' current struggles to signpost relevant support.
• Supported clients with rehabilitation and socialisation in community settings.
• Assessed clients and documented information for records and analysis.
• Reported on clients' progress to evaluate service impact.
• Collaborated with external support providers to maintain good care continuity.
• Adapted support where possible to increase service accessibility.
• Identified key client needs to develop targeted support programmes.
• Liaised with external and internal professionals to provide holistic support.
• Offered practical daily living advice, including financial planning.
• Highlighted additional support provisions to maximise clients' growth opportunities.
• Led workshops under professional supervision.
• Worked with sensitivity and empathy, prioritising confidential client care.
• Facilitated group workshops and helped volunteers deliver education and support requirements.

Wellbeing Service is operating within Public Health at Portsmouth City Council and supports the people of Portsmouth to live a healthier and happier life. They provide advice and support on how to give up smoking, reduce alcohol and get into a healthier weight range.

Triage position requires good communication skills, outstanding telephone etiquette and strong administrative skills. Triage team handles referrals coming in from GP's, healthcare professionals and individuals of the public, which requires good understanding of criterias across different support services and strong IT skills.

The list of responsibilities is not exhaustive:

• Safeguarded client privacy, handling sensitive medical data with discretion and adherence to established confidentiality requirements.
• Kept detailed, accurate client notes for thorough medical records.
• Liaised with families in assessing client care needs.
• Communicated professionally and diplomatically across all healthcare levels, building strong rapport with multidisciplinary healthcare teams.
• Gained consent to perform suggested treatments and interventions, following all client advocacy measures to reduce risks.
• Communicated with clients to obtain medical history and discuss current symptoms and conditions.
• Signposted nutrition and health advice for improved disease prevention.

As a Supervisor at Rituals Cosmetics I had opportunity to improve administrative and managerial skills. Rituals Cosmetics is famous about their open minded approach towards both employees and customers. Their high-end customer care proven to be successful and hold their employees responsible for a high standard of performance all the time.

• Led and managed administrative staff to maintain smooth daily operations.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Acted as point of contact for high-level queries and represented team at senior leadership meetings.