Adrian Davis
City Council, Housing Associations and relative supporting agencies
Leeds,West Yorkshire
Summary
Highly skilled professional with a strong background in customer service, time management, and organisation. Demonstrates exceptional communication skills, strong decision-making abilities, and expertise in service transformation. Adept at working quickly under pressure and excelling as a team player. Proficient in Microsoft applications and holds a full clean driving license. Experienced in caseload management, support coordination, risk assessment, and advocacy, knowledgeable in social services and committed to community engagement with a focus on empathy and conflict resolution.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work history
Housing Support Officer
Venn Group Agency
Leeds, West Yorkshire
2020.11 - 2024.07
- Empowered vulnerable adults and safeguarded children in homes
- Managed IT case management packages and explained welfare benefits
- Assisted with life skills, benefit applications, and safeguarding
- Increased tenant satisfaction by 20% through effective communication and support
- Conducted risk assessments, ensuring safety regulations were met
- Streamlined communication between landlords and tenants, fostering positive relationships
Housing Support Worker
Horton Housing
Bradford
2020.09 - 2020.11
- Provided housing-related support for clients with complex needs
- Managed caseload of nine clients and encouraged health improvements
- Implemented personalised support plans, resulting in 25% increase in successful tenancy sustainment rates
Housing Support Worker
Bridge-It Housing
Huddersfield, West Yorkshire
2020.06 - 2020.06
- Supported vulnerable adults with homelessness, substance misuse, and mental health issues
- Assisted with benefit applications, budgeting, and daily living skills
- Developed and executed initiatives that improved clients' quality of life
- Conducted initial assessments on incoming clients, aiding in appropriate service provision.
- Listened to clients' current struggles to signpost relevant support.
- Managed a large caseload of 30 clients covering varied needs, including mental health, homeless and alcohol misuse issues.
Housing Support Worker
In-communities Housing Association
Leeds
2019.06 - 2020.05
- Conducted daily checks and support visits with vulnerable residents
- Managed health, safety, and security of retirement property
- Reduced complaint resolution times by 30% through proactive problem-solving
Collection & Enforcement Centre Administrator
Ministry of Justice
Morley
2019.02 - 2019.05
- Supported computer-based tasks for National Compliance and Enforcement Service
- Handled public and colleague queries and initiated court actions
- Processed and managed sensitive information with strict confidentiality
- Assisted in development and implementation of new administrative procedures to improve efficiency by 15%
- Reduced case processing times by 20% through streamlined workflows
Independent Living Advisor
Guinness Care
Harrogate
2018.11 - 2019.01
- Provided independent living advice to over 55’s supported living complex
- Conducted daily health and safety checks and updated support plans
- Facilitated social activities and community engagement to enhance residents' quality of life
- Coordinated with healthcare providers to ensure residents received necessary medical care and support
General Operative & Stores Person
Ilke Homes Ltd
Flaxby
2015.02 - 2018.10
- Located and distributed stored equipment
- Assisted with building modular homes within factory environment
- Maintained inventory accuracy and ensured timely stock replenishment
- Collaborated with team members to meet production targets
- Adhered to safety protocols, reducing workplace incidents by 15%
Education
Equality & Diversity Certification - Equality and Diversity
Think Employment
Leeds /2018 - 2018.01
Some College (No Degree) - Online Business And Administration Course
New Skills Academy
Leeds /2018 - 2018.01
Some College (No Degree) - Teaching Vulnerable Adults The Basics of I.T
Highbury College
Portsmouth05.2013
Some College (No Degree) - Drama, English, Music, English Literature, History, Mathematics, Religious Education, Physical Education
Cowley St John
Oxford 1979.01 - 1982.01
Skills
- Outstanding customer service skills
- Organisation
- Exceptional communication skills
- Strong decision-making
- Team player
- Microsoft proficient
- Proficient in caseload management
- Conflict resolution
- Empathy
- Cultural competency
Achievements
Facilitated stakeholder communication, implemented strategies that boosted tenant satisfaction by 20%, reduced complaint resolution times by 30%
Provided tailored support to vulnerable individuals, leading to 25% increase in successful tenancy sustainment rates
Spearheaded initiatives, that enhanced residents' quality of life and collaborated with local agencies to provide integrated care, significantly decreasing recidivism rates among ex-offenders
Not Provided
Hobbies & Interests
- Voluntary youth mentor with Tall Ships Youth Trust (Portsmouth).
- Music tutor and conductor for brass bands and orchestras, working with young people and adult learners.
- Volunteered for Groundwork (Morley, Leeds) to deliver essential supplies during the COVID-19 pandemic.
- Enjoy keeping fit by walking, swimming, and going to the gym.
- Play BBb tuba in a brass band.
Timeline
Housing Support Officer
Venn Group Agency
2020.11 - 2024.07
Housing Support Worker
Horton Housing
2020.09 - 2020.11
Housing Support Worker
Bridge-It Housing
2020.06 - 2020.06
Housing Support Worker
In-communities Housing Association
2019.06 - 2020.05
Collection & Enforcement Centre Administrator
Ministry of Justice
2019.02 - 2019.05
Independent Living Advisor
Guinness Care
2018.11 - 2019.01
General Operative & Stores Person
Ilke Homes Ltd
2015.02 - 2018.10
Some College (No Degree) - Drama, English, Music, English Literature, History, Mathematics, Religious Education, Physical Education
Cowley St John
1979.01 - 1982.01
Equality & Diversity Certification - Equality and Diversity
Think Employment
/2018 - 2018.01
Some College (No Degree) - Online Business And Administration Course
New Skills Academy
/2018 - 2018.01
Some College (No Degree) - Teaching Vulnerable Adults The Basics of I.T
Highbury College