Carolina Delinschi
Hatfield,Hertfordshire
Summary
Aerospace Engineering Graduate with five years of experience in data analysis, problem-solving, and structural analysis. Proficient in MATLAB, SolidWorks and project management, demonstrating exceptional performance in autonomous and collaborative environments. Committed to advancing personal development and contributing innovative solutions to the engineering field.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Customer Advisor/Guide
EE
London
08.2021 - Current
- Address customer inquiries, resolve issues, and ensure positive shopping experiences, enhancing customer loyalty.
- Recommend suitable products, drive sales and customer satisfaction, and achieve measurable sales growth.
- Guide customers with in-depth knowledge of mobile devices and network services, improving customer understanding.
- Troubleshoot technical issues, providing effective solutions, and reducing return rates.
- Explain complex plans and promotions clearly to customers, increasing plan enrolments.
Sales assistant
Swarovski
London/Bristol
10.2019 - 08.2021
- Delivered exceptional customer service in a luxury retail setting, ensuring a premium shopping experience.
- Mastered Swarovski's product lines to assist customers effectively in selecting jewellery, accessories, and home décor.
- Increased sales by recommending complementary products and enhancing customer purchases.
- Maintained visually appealing displays per brand standards, boosting store presentation quality.
Education
Integrated Master of Engineering - Aerospace Engineering
University of the West of England
Bristol 09.2020 - 08.2025
Skills
Technical Skills
- Problem-solving
- Critical Thinking
- Risk Management
- Data Analysis
- Customer engagement
- Project Management
Tools/Software
- SolidWorks (Certified SOLIDWORKS Associate (CSWA 205/240))
- Matlab
- Ansys
- Microsoft Office
Languages
- English
- Romanian
- Russian
Timeline
Customer Advisor/Guide
EE
08.2021 - Current
Integrated Master of Engineering - Aerospace Engineering
University of the West of England
09.2020 - 08.2025
Sales assistant
Swarovski
10.2019 - 08.2021
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