Carole Fearis
Southampton,Hampshire
Summary
Managerial professional with extensive background working in Catering, Hospitality and Retail industry. Takes on challenging new role harnessing skills, proactive leadership, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Demonstrates excellent adaptability and computer literacy, ensuring seamless operations management and compliance monitoring. Adept at decision-making and quality assurance, with a strong focus on financial prudence and complaint handling excellence. Committed to driving organisational success through effective communication and strategic planning.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Service Delivery Manager
Worthy Down, Sodexo
Winchester, Hampshire
2026.04 - Current
- Enhanced process efficiency by supporting innovative solution implementation.
- Encouraged team cohesion to ensure effective service delivery.
- Promoted transparent communication across all levels.
- Kept informed of company standards, food safety and health & safety regulations.
- Conducted regular inspections to maintain food safety standards.
- Ensured safe working conditions by adhering to food safety standards.
- Stayed knowledgeable about HACCP standards.
- Applied health and safety regulations to prioritise staff wellbeing.
- Ensured compliance with chemical safety policies.
- Conducted internal audits for risk assessment and management.
Leisure Manager
Worthy Down, Sodexo
Winchester
2024.11 - 2026.04
- Assisted in enforcing safety regulations to minimise workplace accidents.
- Helped develop sales forecasts for strategic planning.
- Supported the supervision of project timelines for on-time completion.
- Contributed to implementing cost reduction measures to lower overhead expenses.
- Aided in ensuring compliance with local licensing laws for bar operations.
- Monitored stock levels to prevent shortages during busy periods.
- Calculated daily takings to maintain accurate financial records for auditing purposes.
- Conducted routine safety checks to comply with health and safety regulations.
Catering Manager
Worthy Down, Sodexo
2018.08 - 2024.11
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours: night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Wide Knowledge of systems such as; Drive, UDC Payroll & Billing, E-PhophiT, Clarity & Kronos
- Upheld hygiene and safety regulations through regular checks and audits.
- Fostered a collaborative work environment amongst staff members contributing to better productivity.
Head Chef
Worthy Down, Sodexo
2017.08 - 2018.07
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Forecasted supply needs and estimated costs.
Chef
ATR / Worthy Down, Sodexo
Winchester
2016.07 - 2017.07
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
Commis Chef to Sous Chef
The Concorde Club
2012.07 - 2016.06
- Developed and progressed during my time at The Concorde Club from a commis chef to sous chef
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Assist Head Chef in areas required which included running busy services, parties, Weddings, wakes and themed nights.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Forecasted supply needs and estimated costs.
- Development and training of new staff.
Commis Chef
The Mill Arms, Mottisfont
2011.06 - 2012.09
- Cleaned kitchen areas, including counters, work surfaces, refrigerators and freezers.
- Assisted other chefs with preparation of the menu designed by the head chef.
- Supported head chef with elements of dishes for service.
- Preparation of starters, Desserts and elements of main dishes.
- Organized storage and preparation of food from delivery point.
Education
GCSEs - GCSE
The Toynbee School
Eastleigh, Hampshire 2005.09 - 2010.09
GCSEs - English - C
HIT Training
Winchester 2021.05 - 2021.12
BTEC National Diploma - Catering & Hospitality
Eastleigh College
Eastleigh, Hampshire 2011.05 - 2013.06
Skills
- Customer Service
- Problem Solving
- Adaptability
- Computer Literacy
- Communication
- Proactive leadership
- Compliance monitoring
- Quality assurance knowhow
- Complaint handling excellence
- Staff training
- Operations management
Accomplishments
Sodexo Star Award - Health & Safety Initiative 2019
Brakes Student Chef Finals - 2013
Wessex Salon Culinaire - 2013
Gold – Fish Filleting
Silver- Chicken Preparation
Silver – Vegetable Cuts
Wessex Salon Culinaire - 2012
Silver - Chicken Preparation
Bronze – Vegetable Cuts
Certification
- Supervising Food Safety Level 3 - Current
- Mental Health First Aider 2021-2024
- Safeguarding- Current
- Autism Ambassador 2019-2020
- Supporting Victims of Domestic Abuse (CPD Online University of Sheffield -2020)
Affiliations
- Baking and Cake Decorating
- Socializing with Family and Friends
- Professional Wrestling
- DIY
References
References available upon request.
Timeline
Service Delivery Manager
Worthy Down, Sodexo
2026.04 - Current
Leisure Manager
Worthy Down, Sodexo
2024.11 - 2026.04
GCSEs - English - C
HIT Training
2021.05 - 2021.12
Catering Manager
Worthy Down, Sodexo
2018.08 - 2024.11
Head Chef
Worthy Down, Sodexo
2017.08 - 2018.07
Chef
ATR / Worthy Down, Sodexo
2016.07 - 2017.07
Commis Chef to Sous Chef
The Concorde Club
2012.07 - 2016.06
Commis Chef
The Mill Arms, Mottisfont
2011.06 - 2012.09
BTEC National Diploma - Catering & Hospitality
Eastleigh College
2011.05 - 2013.06
GCSEs - GCSE
The Toynbee School
2005.09 - 2010.09