Ludovic LE BERRE

• As Service Delivery Manager, I have full accountability and responsibility for Allsop Project delivery, Product development and Service desk
• Designed and implemented respective scorecards presiding over team performance, delivering against targets, and ensuring Allsop's customer-first core value
• Worked closely with Business Analysts coordinating delivering of services to meet project requirements and product functional releases
• Reduced turnaround time with effective resource allocation and task prioritization.
• Developed Cloud based Saas Product roadmap iteration planning in line with supplied product vision
• Stakeholder management and reporting
• Supervision of governance process for risk and issue management
• Implementation of go-to-market strategies for new cloud-based product
• Cross-functional collaboration with Sales, Marketing and BA’s, facilitating product roadmap
• Main point of contact for customers
• Direct & improve tech delivery processes and methodologies.

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• During my time in Axiom (rebranded as Factor in 2020) I worked in the Projects department and was responsible for a portfolio of engagements, managing and delivering all aspects of projects implementation from the commercial phase to final handover
• I have led the implementation of the MiFID2, IM, US Cross-default regulations, Brexit mitigation and Digitisation projects for large global investment banks
• Main responsibilities: Managing and streamlining the strategic aspects of large engagements, alignment with global objectives
• Ensuring projects are delivered on time within agreed scope and budget
• Communicating meaningful project information to drive client satisfaction and seek key financial and commercial decisions and opportunities
• Reviewing high-level deliverables across projects
• Developing, implementing and maintaining sound business practices, strict project methodology and QA
• Developing commercial products to standardise offering linked to specific regulation e.g
• Brexit Readiness
• Consolidating and analysing profitability, revenue, margins, bill rates and utilisation across Practices
• Ensuring practices meet or exceed budgeted financial objectives, including revenue and margin
• Updating the creation of pipeline forecasts and broad-based financial pictures.

• As Senior Vice President, my responsibilities included: PS Lead for the merged Global Funds, Wealth/Issuers, Transfer Agency and Future Collateral teams
• Generating economies of scale and cost effectiveness by merging teams
• Leading the expanded team and driving stability (reduction of more than 70% of incidents for Collateral and Issuers) by implementing a leadership structure and off-boarding Wealth Business (for cost effectiveness)
• Official Global Deputy to SST Global Director – London
• Appointed as official deputy for London Director covering key responsibilities and budget efficiency initiatives
• Global Flexcube TTS PS head
• Taking additional responsibilities from July 2014 to August 2015 with responsibility for key transaction service application Flexcube
• Successfully redesigning the global team organisation and implementing global standards for an area of business originally regionally silo’d
• January 2010 – December 2012 – Transaction Services Support Global Manager – CITI
• My main goals were stability through strict incident and problem management and efficiency through cost review of location, consumable and automation of the manual activities Key achievements were: Belfast SFS/TTS Head
• Managing several teams ((30+ staff) as the local head of Belfast Production Support (PS) team responsible for the IT support across Security and Fund Services (SFS) & Treasury & Trade Solutions (TTS) and PS areas
• Promoting Belfast COE and delivering high level quality service by focusing on talent, standards and process improvement
• PS Lead for Global Funds and Issuers Businesses
• Implementing the follow the sun support with the development of the Global Funds Belfast team, the creation of the Singapore and Columbus teams and also restructured the vendor service on 24x7 L0/L1 activities
• Servicing a global user base with clients in Europe, N America and Asia as part of my Leader responsibility for Production Support within the Securities Services Production Support Department.

• Responsible and accountable for the Equities overnight batch line
• Main achievements: Autosys Migration
• Implementation of a scheduling system for all overnight batches
• Documentation and coding compliance of more than 500 jobs to improve the quality, reliability and recovery
• Redesign of batches to improve reliability of the critical path and as a consequence the performance
• Reporting Data server implementation
• Implementation of a second data server in addition to the main trading data server to deport the essential but non business critical jobs such as stressing and reporting (Regulatory Feeds)
• As a consequence, the feeds could be rerun ad hoc for the trade desk without impacting BAU trading activity
• Sybase Migration and SQLServer Implementation
• The Sybase Migration (1202 => 1254) of the trading database and the migration of the reporting dataserver from Sybase to SQLServer in 2008 were projects which brought stability and reliability to the EQRMS systems
• Implementation of the follow the sun support
• Structured and documented the handover to the offshore team to avoid any impact on the service provided for the Equity Business.

• Technical Consultant with the Special Projects Team for Orange Reunion and several affiliates in Eastern Europe
• Team Leader for the HP Unix compliance certification of the Billing Software Jupiter V22 (on Unix/oracle)
• Implementation Leader of the Mediation device interface for Jupiter
• On-site Consultant during the live implementation of Jupiter v22
• On-site Consultant to train an Orange Maintenance/exploitation team
• Support & Maintenance (staff/team management) for Orange France on their legacy billing system (Jupiter V120 on VMS cluster).