Carol Still
Drymen
Summary
Highly organised professional with a flexible work approach and exceptional attention to detail. Proficient in Microsoft Packages, budget monitoring, and problem-solving, with a proven ability to deliver excellent customer service and support colleagues effectively. Strong communication skills and a commitment to achieving organisational goals.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Admin Assistant
Glasgow Life
Glasgow
2011.11 - 2013.11
- Contributed to the daily running of Glasgow Life Sport Centres
- Facilitated the central reservation system to enhance booking efficiency for sports classes
- Accurate record-keeping with proficient data entry skills
- Improved customer satisfaction through prompt response to email and phone queries
- Assisted with budget monitoring enabling effective financial planning
- Efficient in PECOS for ordering essential stock and receipting goods
- Streamlined administrative processes for increased efficiency in the workplace
- Worked in a team, and supported colleagues
- Demonstrate proficiency in Microsoft Word for document creation, Excel for data analysis, and Outlook for efficient email management.
Clerical assistant
Glasgow Life
Glasgow
2008.10 - 2011.11
- Developed new processes for managing self employed coaches
- Efficient in using PECOS
- Provided assistance in, and ensuring accurate budget monitoring
- Streamlined administrative processes for self employed coaches
- Maintained self employed and volunteer coaches databases
- Greet and interview volunteer and self employed coaches
- Efficient in Microsoft Word and Excel
- Prioritised urgent tasks to meet deadlines efficiently
- Responded to telephone enquiries from clients, coaches and volunteers.
- Supported Sport Development Officers
- Filing and photocopying
Secretary
Drymen Primary School - PTA
Drymen
2019.09 - 2021.06
- Efficient in communication by managing correspondence via email
- Built positive relationships with teachers and parents
- Facilitated meetings and accurately recorded minutes using Word template
- Coordinated fundraising events to enhance financial support for the Primary School
Housekeeper
Kevin MacKenzie
Rowardennan
2018.03 - Current
- Ensure spotless and tidy environment by performing comprehensive house cleaning and bed making tasks
- Complete minor repair works around the cottage
- Interact positively and professionally with guests, maintaining excellent service standards.
- Communicate with other members of team
- Diary management
- Keep housekeeping essentials well-stocked, reporting low supplies to owner for prompt reordering.
Education
Bachelor of Science - Sport Science
University of Strathclyde
Glasgow 2003.08 - 2007.06
Higher National Diploma - Remedial and Sports Massage
Western School
2017.10 - 2018.06
Scottish Qualifications Certificate - Cosca Counselling Skills
Counselling and Psychotherapy Scotland
2011.09 - 2012.05
Skills
- Organised
- Flexible work approach
- Efficient in Microsoft Packages
- High attention to detail
- Excellent customer service
- Budget monitoring
- Supporting colleagues
- Effective communicator
- Problem-solving
- Able to work independently
Timeline
Secretary
Drymen Primary School - PTA
2019.09 - 2021.06
Housekeeper
Kevin MacKenzie
2018.03 - Current
Higher National Diploma - Remedial and Sports Massage
Western School
2017.10 - 2018.06
Admin Assistant
Glasgow Life
2011.11 - 2013.11
Scottish Qualifications Certificate - Cosca Counselling Skills
Counselling and Psychotherapy Scotland
2011.09 - 2012.05
Clerical assistant
Glasgow Life
2008.10 - 2011.11
Bachelor of Science - Sport Science
University of Strathclyde
2003.08 - 2007.06